Collaborate with internal and external organizations and stakeholders to drive solutions for our customers
Perform technical oversight, including on-site customer engagements
Support customer and internal architectural discussions and requirements
Produce written proposals, network engineering designs/documentation
Consult with customers on best practices and incorporate Ciena’s technology into their networks
Serve as the Sales Engineer supporting Ciena’s customers, including acting as the customer-facing primary contact for advanced technical issues
Assist in the preparation of quotes, RFx’s responses and forecasts
Collect and assist in the assessment of new product features
Manage and track customer requests and help coordinate sales activities
Support the development of pricing strategies and incentives designed to win business
Track product deliverables and communicate updates
Lead the transition of customers from end-of-life products to other Ciena solutions
Plan and support product certification, acceptance testing and network introduction activities

Requirements

Bachelor’s degree in Engineering
3 to 5 years of Sales Engineering or equivalent experience
Service Provider Experience / Architectural experience with Service Providers and / or MSOs
Thorough understanding and hands on experience of Ciena’s 6500, RLS and WaveServer platform
Ability to articulate Ciena’s Routing and Switching platform and the Adaptive IP strategy
Hands-on experience with Ciena Navigator
Expertise in designing high-capacity OTN and DWDM networks, including OTN and Photonic Control Planes
Knowledge of Layer 2/3 devices and protocols and positioning Ciena RSP devices in customer networks
Demonstrable knowledge of coherent modems and their impact on Capex/Opex in real networks
Expertise in positioning NMS systems as key elements for enabling automated networks
Ability to travel up to 50% of the time to customer sites, R&D locations and technical conferences for customer engagements, technical discussions, and presentations

Benefits

medical, dental, and vision plans
participation in 401(K) (USA) & DCPP (Canada) with company matching
Employee Stock Purchase Program (ESPP)
Employee Assistance Program (EAP)
company-paid holidays
paid sick leave
vacation time

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Sales Engineeringnetwork engineeringOTN designDWDM designCiena 6500Ciena RLSCiena WaveServerCiena NavigatorLayer 2 devicesLayer 3 devices

Soft Skills

collaborationcommunicationcustomer engagementtechnical oversightproposal writingproblem-solvingleadershiporganizational skillscustomer servicestrategic planning

Certifications

Bachelor’s degree in Engineering