Ciena

JIRA Automation Intern – AI/GAI Insights

Ciena

internship

Posted on:

Location Type: Remote

Location: United States

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Job Level

Entry Level

Tech Stack

JavaScriptPython

About the role

  • Assist in the utilization of JIRA's automation features to enhance project workflows and efficiency.
  • Support the team in managing JIRA configurations, focusing on automation rules without administering the system directly.
  • Collaborate with team members to gather requirements for automating repetitive tasks within JIRA.
  • Participate in the exploration and application of AI/GAI concepts to support project objectives.
  • Help in documenting JIRA processes and automation workflows for internal use.
  • Engage with internal teams to gather feedback on the JIRA automation features and suggest improvements.
  • Assist in training initiatives by preparing materials that highlight the use of JIRA automation tools.
  • Stay informed about the latest trends in JIRA automation and AI/GAI technologies to contribute to team discussions.

Requirements

  • Current enrollment in or recent graduation from a Bachelor’s program in Computer Science, Information Technology, or a related field, with a keen interest in JIRA and AI/GAI.
  • Basic understanding of JIRA, particularly its automation features.
  • A strong desire to learn about AI/GAI processes and their application in a business context.
  • Excellent problem-solving skills and a detail-oriented mindset.
  • Effective communication skills, capable of conveying ideas to both technical and non-technical team members.
  • Proactive in reaching out to colleagues and customers to gather information or provide assistance.
  • An organized approach to tasks and the ability to manage multiple priorities.
  • A team player mindset with the ability to also work independently when required.
  • Understanding of scripting (Bash, etc..), APIs (JIRA)
  • Demonstrated coding skills in different languages (Python, Javascript, etc...)
Benefits
  • Employee Assistance Program (EAP)
  • company-paid holidays
  • paid sick leave
  • vacation pay as required by applicable laws

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
JIRAautomation featuresscriptingBashAPIsPythonJavascriptAIGAI
Soft skills
problem-solvingdetail-orientedeffective communicationproactiveorganizational skillsteam playerindependent work