Support Engineer

• Provide advanced post-sales support for the Unified Assurance and Analytics (UAA) and Blue Planet Route Optimization and Analysis (ROA) products.
• Serve as the key technical contact for customers—resolving complex issues, developing automation solutions, and collaborating with Engineering and Product teams to drive continuous improvement.
• Serve as the primary contact for Blue Planet customer cases, with a focus on UAA as primary and ROA as secondary.
• Diagnose and resolve production and non-production issues in collaboration with internal teams.
• Develop Unix/Shell scripts to automate monitoring, data collection, and alarm generation.
• Perform root cause analysis (RCA) and document resolutions and learnings.
• Share customer feedback with PLM and R&D to inform future product enhancements.
• Support occasional off-hours or weekend activities; limited travel may be required.

Advanced Technical Support – BPUAA, ROA Support

Remote Services Engineer / Support Engineer

Technical Support Specialist – Core Lab

Technical Support Architect

Customer Support Consultant – Bilingual