Ciena

Senior Field Applications Engineer

Ciena

full-time

Posted on:

Location Type: Remote

Location: Remote • California • 🇺🇸 United States

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Salary

💰 $185,100 - $295,700 per year

Job Level

Senior

Tech Stack

CloudDockerLinuxSwitchingTCP/IPUnix

About the role

  • Lead the certification, testing, integration, and initial deployment of Data Center Out-of-Band Management solutions in hyperscaler customer environments
  • Collaborate with cross-functional teams including Ciena product, R&D, and account teams to deliver economic value
  • Troubleshoot complex technical issues in real-time and provide strategic guidance to clients
  • Document deployment architectures, operational procedures, and best practices
  • Mentor junior engineers and contribute to internal knowledge sharing
  • Lead technical engagements with hyperscaler customers during lab evaluations, proof-of-concepts, and pilots
  • Configure, validate, and troubleshoot the end-to-end DCOM solution in customer environments
  • Act as the first line of technical defense for integration issues
  • Translate customer requirements and observations into actionable feedback for Ciena R&D and product management
  • Provide deep input into roadmap decisions, feature prioritization, and usability improvements
  • Validate automated SDN provisioning solutions in hyperscaler DCOM environments
  • Assess and tune operational performance under real-world workloads
  • Provide deep troubleshooting across management plane, control plane, and data plane layers
  • Mentor and train internal FAEs, account teams, and customer operations teams on the new platform

Requirements

  • 8+ years in passive optical LAN, routing, switching, or data center engineering roles
  • Hands-on experience with hyperscaler or Tier 1 service provider networks
  • Experience working with UNIX/Linux/RHEL/Ubuntu and/or any other server OS, be it on bare metal and/or Virtual Machine, and system admin functions
  • Experience relative to the design and architecture of embedded Linux systems including docker containers, Linux kernel, TCP/IP stack, Forwarding Tables, VLANs
  • Familiarity with open networking or cloud-native networking projects (OpenConfig, gNMI/gNOI/g*, SONiC, etc.)
  • Familiarity with OMCI Provisioning of PON FTTx solutions
  • Familiarity with any of the following data center / SP routing platforms (Arista 7800, Juniper PTX10K, Cisco 8800, Nokia IXR SRL, etc.)
  • Knowledge of hyperscaler network operations, test methodologies, and tooling
  • Track record of successful Field Application Engineering roles (customer-facing with deep technical integration)
Benefits
  • Medical, dental, and vision plans
  • Participation in 401(K) (USA) & DCPP (Canada) with company matching
  • Employee Stock Purchase Program (ESPP)
  • Employee Assistance Program (EAP)
  • Company-paid holidays
  • Paid sick leave
  • Vacation time

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Data Center Out-of-Band Managementhyperscaler networksUNIXLinuxRHELUbuntuembedded Linux systemsdocker containersTCP/IP stackVLANs
Soft skills
troubleshootingstrategic guidancementoringcollaborationknowledge sharingtechnical engagementcustomer feedback translationoperational performance assessment