Senior ServiceNow Developer
Cypher Consulting Europe S.L.
JavaScriptServiceNow
Job Level
Mid-LevelSenior
Tech Stack
JavaServiceNow
About the role
- Collaborate with the End User Support and Legal Application Support teams to manage day-to-day DocuSign Insight issues using ServiceNow
- Assign appropriate roles and security profiles to users, ensuring system access aligns with responsibilities
- Monitor and manage ServiceNow tickets as Level 2 support for DocuSign Insight-related issues
- Report and resolve system performance issues and product bugs by working closely with vendor support teams
- Test software upgrades and releases from DocuSign to ensure seamless implementation
- Identify areas for process improvement and propose solutions to enhance the product and internal workflows
- Stay current with industry trends, tools, and best practices to drive continuous improvement
Requirements
- Bachelor's degree in Computer Science or Engineering
- Programming experience in Java or C#
- Strong knowledge of Microsoft Office tools, particularly MS Excel
- Solid understanding of software development and UI/UX principles
- Excellent analytical, logical thinking, and problem-solving skills
- Strong attention to detail and accuracy
- Effective communication and collaboration skills
- Ability to work independently and as part of a team in a fast-paced environment
- Experience with ServiceNow ticketing tools or similar platforms
- Familiarity with DocuSign products or other contract lifecycle management tools
