Strategic Account Manager

CIEE Council on International Educational Exchange

. Provide sales and account management leadership to a team of International Recruitment Specialists supporting the largest Summer Work and Travel host employers.

Posted 5/16/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Provide sales and account management leadership to a team of International Recruitment Specialists supporting the largest Summer Work and Travel host employers.
Maximise renewals for each season from managed host relationships.
Collaborate with leadership to develop and execute strategic sales plans to add additional strategic accounts.
Set individualised sales/renewal goals and pipeline targets for team members.
Create outreach strategies to engage hosts and provide high-touch support.
Provide gold standard account management to host accounts by building long-term relationships, ensuring the international recruitment specialists are delivering on commitments, and identifying opportunities for growth and retention.
Oversee hiring and placements for all assigned accounts.
Consult with hosts on hiring strategies aligned with participant availability and market trends.
Work cross-functionally with compliance, participant services, and other internal teams to ensure host satisfaction and program quality.
Ensure a positive experience for all stakeholders through proactive communication and support.

Requirements

What you’ll need

Bachelor’s degree required.
A Minimum of 3-6 years of previous sales and customer success required, B2B and human capital solutions preferred.
A Minimum of 1-3 years of people management experience preferred.
Ability to draw conclusions and create strategy based on metrics.
Strong verbal and written communication skills are required.
Strong organisational skills with attention to detail required.
Proactive and preference for working in a fast-paced environment.
Ability to work with remote field staff.
Ability to investigate and analyse information to draw conclusions and solve problems efficiently.
Energetic, personable, goal, and team-oriented.
Tolerance for ambiguity and a sense of humour.
Technology proficiency required — experience with Salesforce, Microsoft Suite, Teams, preferred.
Innovative, creative, and flexible to a changing environment.
A passion for CIEE's mission and global exchange.
Qualified candidates from underrepresented groups are strongly encouraged to apply.

Benefits

Comp & perks

Paid time off
Parental leave
Gym Reimbursement Program
Employee Assistance Program
Short-term & Long-term Disability
6 floating Fridays (based on our eligibility rules)
CIEE Study Abroad and TEFL Program discounts
403(b) Retirement Plan with employer contribution
Insurance Coverage (life, travel, medical, dental, and vision)
Flexible Spending Accounts/Health Savings Account (medical and dependent)
Voluntary Benefits (identity theft protection, pet insurance, accident, and critical illness)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

sales managementaccount managementcustomer successB2B saleshuman capital solutionspeople managementstrategic planningdata analysisproblem solvingmetrics analysis

Soft Skills

communicationorganizational skillsattention to detailproactiveteam-orientedenergeticpersonableflexibilitytolerance for ambiguitysense of humour

Certifications

Bachelor's degree