Operations Assistant – Exclusive Position for Persons with Disabilities

CIEE - Centro de Integração Empresa-Escola

Auxiliar de Operações no CIEE, instituição que promove aprendizagem e inclusão de jovens. Emitindo contratos, atendendo empresas e estudantes e administrando dados cadastrais remotamente.

Posted 8/21/2026full-timeRemote • 🇧🇷 BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and effective communication abilities while managing contracts and supporting apprenticeships. Proficient in using platforms for ticketing and information management, with a focus on inclusivity for individuals with disabilities.

Highest-signal resume keywords

Customer Service ExperienceVerbal Communication SkillsComputer SkillsTicketing System ProficiencyInitiative and Dynamism

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Courtesy and ProfessionalismQuick ThinkingTelephone Customer Service Skills

Tools & Technologies

CIEE PortalZendesk

Certifications & Qualifications

High School Diploma

Industry Keywords

ApprenticeshipsInternshipsInclusionNonprofit Organization

About the role

Key responsibilities & impact

Issue and prepare contracts and learning kits
Act as an intermediary between the company and service units/consultants regarding changes to corporate tax registration numbers, new branches, address changes, and other registration details
Request the opening of classes for hiring apprentices, add vacation periods, and issue addenda or other required documents
Guide companies, educational institutions, and young people on using the apprentice attendance platform, accessing financial information, and using Zendesk to open support tickets
Open internal and external tickets to address requests from internal and external clients
Hire apprentices with disabilities and open tickets for the Inclui team
Create user accounts for access to the CIEE Portal to identify contacts at educational institutions, students, and companies via WhatsApp or telephone
Register students’ bank accounts and other required information
Contact students, companies, and educational institutions to confirm information
Work at CIEE, a nonprofit philanthropic organization that promotes apprenticeships, internships, and the inclusion of young people in the workforce

Requirements

What you’ll need

High school diploma
Computer skills
Experience providing service to customers, students, and/or partner companies
Strong verbal communication skills
Courtesy and professionalism
Dynamism and initiative
Telephone customer service skills
Quick thinking
Exclusive position for a person with a disability (PwD)

Benefits

Comp & perks

Medical and dental insurance
Home Office Allowance – support for remote work expenses
iFood Benefits – quality food throughout your day
Physical health support (Wellhub) and mental health support (Wellz)
Birthday day off
Corporate University – ongoing learning and development opportunities
Library access
SESC membership
Remote work
Working hours: 8:00 a.m. to 5:30 p.m., Monday through Friday