Enrollment Advisor – Temporary

CIEE Barcelona

Enrollment Advisor working remotely with CIEE on student enrollment for study abroad programs. Maximizing applicant conversion and ensuring superior customer service in the pre-departure process.

Posted 7/23/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing enrollment processes and achieving conversion targets while providing exceptional customer service. Proficient in advising on visa and immigration processes and collaborating with various stakeholders to enhance program development.

Highest-signal resume keywords

Enrollment ManagementVisa And Immigration AdvisingSales Target AchievementCustomer Service ExcellenceMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Application ReviewDatabase ManagementProject ManagementAttention To DetailSalesforce CRM Experience

Soft Skills

Organizational SkillsCommunication SkillsProblem-Solving SkillsInterpersonal Skills

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft Outlook

Industry Keywords

Education AbroadHigher EducationStudent ConversionPre-Departure ProcessInstitutional Relations

About the role

Key responsibilities & impact

Meet or exceed enrollment targets by maximizing the conversion of applicants to paid participants during the application review and pre-departure process for a specific CIEE program region
Review applications for admission efficiently and administer admission decisions to CIEE programs for a specific program region
Maintain in-depth knowledge of each CIEE program and location and proactively discuss components (academics, housing, etc.) of each with applicants
Develop and execute strategies to fully prepare students for their onsite experience and to improve student conversion
Initiate regular, proactive, and timely contact with applicants, participants, parents, and institutional study abroad advisors throughout the pre-departure process with the goal of improving student conversion
Advise students on complex visa and immigration processes; liaise with foreign consulates; keep abreast of changes in laws and regulations relating to immigration across portfolio sites
Provide support for Group Visa processes and other large-scale visa-related projects as needed
Manage the editing process for pre-departure materials, visa instructions, and other information in collaboration with CIEE onsite staff
Address and resolve all levels of escalated situations and emergencies that arise during the pre-departure process, exercising professional discretion
Manage enrollment database, including maintenance of student application information and processing application documents (e.g., transcripts), which includes the scanning, uploading, and filing of materials
Collaborate with Institutional Relations, Admissions, Study Marketing, and Global Operations to contribute to program efforts in recruitment, marketing, and program development for the region
Provide superior student-centered customer service throughout the pre-departure process
Represent CIEE with integrity, accuracy, and in the spirit of its mission

Requirements

What you’ll need

Bachelor's degree
A minimum of 2-3 years of work experience in a sales and/or customer service-oriented field
Demonstrated interest in education abroad or higher education is preferred
International study or work experience is required
Demonstrated success in achieving sales or enrollment targets is strongly preferred
Strong administrative and organisational skills, meticulous attention to detail, and ability to work on multiple projects simultaneously while adhering to deadlines
Strong experience working with Microsoft Office Programs including Word, Excel and Outlook
Experience with Salesforce CRM system preferred
Must be comfortable with learning new databases and technology
Readiness to grow and develop yourself, our client group, and our company

Benefits

Comp & perks

Be part of a fast-paced, international, diverse, and collaborative team
Committed to excellence and solving whatever problem the world throws at them