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Admissions Advisor
CIEE BarcelonaAdmissions Advisor advising students on CIEE study abroad programs and supporting their application journey. Collaborating with managers and student ambassadors in a remote role.
About the role
Key responsibilities & impact- Serve as an admissions expert, advising students on appropriate CIEE programs based on their academic interests, goals, and eligibility
- Provide hands-on guidance to students as they begin, complete, and submit their CIEE applications
- Offer individualised support
- Manage a high volume of communication (emails and calls) and respond to inquiries within one working day
- Schedule prompt follow-up with prospective students to provide support and determine the level of commitment, and execute strategies to inform students about CIEE programs at all phases of the inquiry and application process
- Organise and host information sessions, webinars, tabling events, and classroom presentations to raise awareness about CIEE programs
- Support the recruitment, training, and supervision of CIEE Student Ambassadors on campus
- With the Manager of Institutional Relations, guide their outreach strategies and activities to generate and convert applications for CIEE Study Abroad programs
- Work with Institutional Relations Managers to ensure alignment with partner institution goals and provide insights from the ground
- Achieve personal and team qualitative and quantitative targets (i.e., completed applications and conversion of those applications) set by leadership
- Document call information and input data into the organisational CRM (Salesforce) to ensure seamless communication and progress tracking
- Participate in regular training sessions to stay current on CIEE program offerings, policies, and tools
Requirements
What you’ll need- Bachelor's degree or international equivalent
- Experience in student advising, customer service, higher education, or a sales-oriented field
- Study abroad experience strongly preferred
- High energy, positive, proactive, team-oriented, problem-solver
- Strong interpersonal and communication skills; comfortable presenting to groups and working one-on-one
- Strong attention to detail, exemplary problem-solving, professional written and oral communication skills, a service-oriented mindset, high aptitude for organisation, excellent time management skills, and ability to multitask
- Ability to work independently and remotely as part of a team
- Demonstrate initiative while also being open to feedback and taking direction when needed
- Fluency in day-to-day computer use including Microsoft Office Suite and a willingness to use technology to improve performance
- Flexibility and adaptability in a fast-paced environment
- Ability to embrace CIEE’s Core Values (Excellence, Integrity, Respect, Inclusion, and Problem Solving) and culture
- Valid US driver’s license
Benefits
Comp & perks- Paid time off
- Parental leave
- Gym Reimbursement Program
- Employee Assistance Program
- Short-term & Long-term Disability
- 6 floating Fridays (based on our eligibility rules)
- CIEE Study Abroad and TEFL Program discounts
- 403(b) Retirement Plan with employer contribution
- Insurance Coverage (life, travel, medical, dental, and vision)
- Flexible Spending Accounts/Health Savings Account (medical and dependent)
- Voluntary Benefits (identity theft protection, pet insurance, accident, and critical illness)
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Data InputApplication ManagementEvent OrganizationMicrosoft Office SuiteCommunication Skills
Soft Skills
Interpersonal SkillsProblem-SolvingTime ManagementTeam-OrientedAdaptability
Certifications
Bachelor's Degree