Business Analyst

• Elicit functional requirements and map business processes, proposing and implementing technological solutions based on corporate tools;
• Act as Product Owner in technology projects, leading backlog prioritization, scope definition and functional testing;
• Support the maintenance of existing systems, managing vendors, handling tickets and driving continuous improvements;
• Actively participate in the design and evolution of flows in ServiceNow (ITSM, SPM, LSD and App Engine), promoting automation, standardization and cross-area integration;
• Collaborate with development, infrastructure, security and data teams, ensuring alignment of deliveries with company standards and guidelines;
• Conduct technical and functional feasibility analyses for new requests and projects, evaluating innovation, cost and business impact;
• Support the preparation of training, support materials and communications to drive adoption of new systems and features;
• Participate in digital transformation initiatives, proposing the use of emerging technologies such as AI, automations and virtual assistants integrated with ServiceNow;
• Ensure adherence to IT governance policies, information security and industry best practices;
• Work collaboratively with a focus on results, continuous learning and process improvement.

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