Chat Specialist, Bilingual
CIBC US
full-time
Posted on:
Location Type: Hybrid
Location: Quebec • 🇨🇦 Canada
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Join CIBC’s Chat & Social Media Contact Centre team
- Support the Contact Centre strategic objectives
- Ensure an optimal client experience when using online and mobile banking channels
- Respond to customer inquiries, complaints, guidance and troubleshooting
Requirements
- Experience in having a typing speed of at least 50 WPM
- Fluency in French and English
- Ability to work independently in a private and quiet workspace
- Wired Internet connection capable of continuously supporting excellent call quality and high-speed response rate
- Problem Solving skills
- Client Service Skills
- Multitasking abilities
Benefits
- Competitive salary
- Incentive pay
- Banking benefits
- Benefits program*
- Defined benefit pension plan*
- Employee share purchase plan
- Vacation offering
- Wellbeing support
- MomentMakers, our social, points-based recognition program
- Purpose Day; a paid day off dedicated for you to use to invest in your growth and development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
typing speed 50 WPM
Soft skills
problem solvingclient servicemultitaskingindependent work