Contact Center Representative – Bilingual (French, English)
CIBC US
full-time
Posted on:
Location Type: Hybrid
Location: Fredericton • 🇨🇦 Canada
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Be the first point of contact for clients with questions or requests related to banking needs
- Assist clients with credit card operations and inquiries
- Summarize and verify client issues
- Support best practices by providing information on credit card products and services
- Make it easy for clients to bank with CIBC
- Flexible between scheduled shifts
Requirements
- Bilingual in French and English
- Excellent communication skills
- Ability to work independently
- Strong knowledge of CIBC systems and products
- Problem-solving skills
- Client engagement experience
Benefits
- Competitive salary
- Incentive pay
- Banking benefits
- Benefits program*
- Defined benefit pension plan*
- Employee share purchase plan
- Vacation offering
- Wellbeing support
- MomentMakers, our social, points-based recognition program
- Purpose Day; a paid day off dedicated for you to use to invest in your growth and development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
excellent communication skillsproblem-solving skillsability to work independently