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CIBC US

Senior Branch Administrator, Bilingual

CIBC US

Senior Branch Administrator at CIBC managing Wood Gundy branch operations and support staff. Ensuring client service standards and adherence to compliance while leading a small team.

Posted 4/16/2026full-timeLaval • 🇨🇦 CanadaSeniorWebsite

About the role

Key responsibilities & impact
  • responsible for contributing to the people management of a small support team.
  • creating a positive work environment, leading and coaching support staff.
  • developing employee capability and managing performance.
  • accountable for effectively managing all administrative aspects of Wood Gundy branch operations.
  • oversight of transactional banking functions.
  • consistent demonstration of high levels of internal and external client service.
  • adherence to compliance and audit requirements.
  • maintenance of branch profitability.

Requirements

What you’ll need
  • Canadian Investment Regulatory Organization - Investment Dealer (CIRO-ID).
  • current accreditation and good standing for CIRO-ID licensing.
  • postsecondary degree/diploma and/or 4 years of relevant experience.
  • strong organizational and administrative skills to deal with numerous activities in a fast-paced brokerage.
  • strong management and interpersonal skills to effectively manage and coach support staff.
  • strong communicator able to communicate effectively with staff and clients.
  • problem solving skills sufficient to resolve numerous issues and conflicts.
  • fluent in French and English to serve our clients in the community.

Benefits

Comp & perks
  • salary competitive
  • incentive pay
  • banking benefits
  • benefits program*
  • defined benefit pension plan*
  • employee share purchase plan
  • vacation offering
  • wellbeing support
  • MomentMakers, our social, points-based recognition program.
  • Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

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Hard Skills & Tools
postsecondary degreediploma4 years relevant experience
Soft Skills
people managementcoachingemployee capability developmentperformance managementorganizational skillsadministrative skillsmanagement skillsinterpersonal skillscommunication skillsproblem solving skills
Certifications
Canadian Investment Regulatory Organization - Investment Dealer (CIRO-ID)CIRO-ID licensing