Bilingual

• Respond to incoming inquiries or requests from credit card clients in a courteous and professional manner
• Make outbound calls to clients to resolve disputes
• Educate clients on the dispute handling process
• Process and support chargeback requests as per Visa and MasterCard regulations
• Resolve credit card application inquiries utilizing current review, secured, duplication, missing, and verification rules
• Process credit limit change requests using clear and empathetic judgement

Contact Centre Representative – Disputes, Credit Cards, Bilingual (French, English)

Account Activity Fraud Agent, Bilingual – French, English