Application Support Analyst III
TD
Contact Centre Representative, Disputes, Credit Cards – Bilingual
CIBC US
full-time
Posted on:
Origin: • 🇨🇦 Canada
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Respond to incoming inquiries/requests from credit card clients regarding disputes
- Make outbound calls to resolve disputes and request additional information
- Gather information per Visa and MasterCard regulations to support chargebacks
- Request and send customer correspondence and follow up
- Resolve credit card application inquiries and process credit limit changes
- Participate in 5 weeks of training (in-class and on-the-job)
Requirements
- Fluent in French and English
- Ability to work flexible hours including evenings, weekends, and holidays
- Ability to meet Agent@Home program requirements (secure workspace, wired internet 15 Mbps down / 10 Mbps up, attend primary work location within two hours’ notice)
- Ability to work independently from home
- Legal eligibility to work in specified location
- May be asked to complete assessments (attribute-based, simulation, French proficiency, MS Office)
