Bilingual

• monitor client transaction and provide a wonderful client experience while mitigating fraud losses
• identify, analyze and conduct investigations of client transactions through debit cards, ATMs, over the counter (OTC) deposits at branches and other banking channels
• compile data and investigate alerts/referrals to make recommendations and take appropriate action
• interact directly with CIBC clients, branches and other stakeholders via telephone to communicate information

Account Activity Fraud Agent, Bilingual – French, English

Contact Centre Representative – Disputes, Credit Cards, Bilingual (French, English)