Contact Center Representative, Credit Cards CARE
CIBC US
full-time
Posted on:
Location Type: Hybrid
Location: Montreal • 🇨🇦 Canada
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Serve as the first point of contact for clients regarding credit cards inquiries
- Assist clients in operations and inquiries related to credit cards
- Identify client needs and suggest solutions to achieve financial goals
- Support best practices by providing information and solutions on CIBC’s credit cards products and services
- Handle application and cancellation requests
Requirements
- Strong written, verbal, and interpersonal skills
- Ability to work independently as an Agent @ Home
- Secure workspace with a door that closes
- Wired Internet connection with minimum download speed of 15 mbps and upload speed of 10 mbps
- Flexibility in work hours between Monday to Friday 7:00AM to Midnight, Saturday-Sunday 7:00AM to 10:00PM
Benefits
- Competitive salary
- Incentive pay
- Banking benefits
- Benefits program
- Defined benefit pension plan
- Employee share purchase plan
- Vacation offering
- Wellbeing support
- MomentMakers, our social, points-based recognition program
- Purpose Day; a paid day off for growth and development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
strong written skillsstrong verbal skillsinterpersonal skillsability to work independentlyflexibility in work hours