RESL Support Lead – Bilingual
CIBC US
full-time
Posted on:
Location Type: Hybrid
Location: Quebec • 🇨🇦 Canada
Visit company websiteJob Level
Senior
About the role
- Act as a single point of contact for the Mobile Advisor
- Coordinate and execute the end to end RESL application process
- Work directly with clients to manage the client experience
- Achieve sales targets and key deliverables
- Support a dedicated Mortgage Advisor portfolio
- Identify and implement opportunities to improve efficiency
- Maintain professional relationships with multiple partners and clients
- Collect required information and documentation for Mortgage Advisor appointments
- Ensure regulatory compliance adherence
- Lead end-to-end pipeline management
Requirements
- Fluent in French and English
- Experience in customer service or a similar field
- Strong communication skills, both written and verbal
- Excellent interpersonal skills
- Ability to work under pressure in a fast-paced environment
- Knowledge of real estate lending policies and procedures is an asset
Benefits
- Competitive salary
- Incentive pay
- Banking benefits
- Benefits program*
- Defined benefit pension plan*
- Employee share purchase plan
- Vacation offering
- Wellbeing support
- MomentMakers, our social, points-based recognition program
- Purpose Day; a paid day off dedicated for you to use to invest in your growth and development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer servicereal estate lending policiesregulatory compliance
Soft skills
communication skillsinterpersonal skillsability to work under pressureefficiency improvementclient management