CI&T

ServiceNow Business Analyst

CI&T

full-time

Posted on:

Location Type: Hybrid

Location: Brazil

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Tech Stack

ServiceNow

About the role

  • Map functional and non-functional requirements in collaboration with stakeholders;
  • Write clear and concise user stories, ensuring alignment with business expectations;
  • Facilitate requirements-gathering meetings and workshops with stakeholders;
  • Analyze and document business processes, identifying opportunities for improvement;
  • Work closely with the development team to ensure proper understanding and implementation of requirements;
  • Conduct requirements reviews and validations with stakeholders.

Requirements

  • Previous experience as a Business Analyst on projects related to the ServiceNow platform;
  • Familiarity with the platform’s modules and experience using it as an end user;
  • Strong knowledge of requirements mapping and user story writing techniques;
  • Ability to work with documentation and project management tools;
  • Excellent communication skills and ability to work collaboratively in a team;
  • Analytical thinking and problem-solving skills.
  • Nice to have:
  • ServiceNow certification.
Benefits
  • Health and dental insurance;
  • Meal and food allowance;
  • Childcare assistance;
  • Extended parental leave;
  • Partnerships with gyms and health & wellness professionals via Wellhub (Gympass) / TotalPass;
  • Profit Sharing (PLR);
  • Life insurance;
  • Continuous learning platform (CI&T University);
  • Discount club;
  • Free online platform dedicated to promoting physical and mental health and well-being;
  • Pregnancy and responsible parenthood course;
  • Partnerships with online course platforms;
  • Language learning platform;
  • And many more.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
requirements mappinguser story writingbusiness process analysisrequirements documentationrequirements validation
Soft Skills
communicationcollaborationanalytical thinkingproblem-solving
Certifications
ServiceNow certification