Operations Manager

CI Azumano Travel / Business

Operations Manager leading team members in delivering travel agency operational services at CI Azumano. Monitoring performance goals and implementing process improvements.

Posted 4/24/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Work under the direction and guidance of the Director of Operations to monitor individual and team performance goals
Serve as a SME when working with development, implementation and technology
Serve as a coach to travel consultants to include providing constructive feedback of monitored calls, skill development based on demonstrated and observed performance
Strong understanding and application of a client policies and processes, determining the impact to the operation team as changes are implemented
Use industry knowledge to provide direction on best-practices, identify and implementation of operational improvements
Oversee, provide guidance on review of current work processes, procedures and policies, seeking efficiencies and effectiveness improvements making sure company objectives are met
Lead the team in error reduction efforts, providing direction, measurement and reviews of progress against goals
Take calls and answer emails as necessary

Requirements

What you’ll need

High school diploma or general education degree (GED)
three to five years related experience and/or training; or equivalent combination of education and experience
Proactive approach to systems and processes
Ability to identify and correct issues before they become problems
Focus on process improvement and key performance indicators
Display initiative and ownership and capability of making sound judgements
Positive role model for all staff and lead by example
Communication skills

Benefits

Comp & perks

medical
dental
vision
life
disability
voluntary benefit programs (critical illness, hospital, and accident)
health savings and flexible spending accounts
retirement 401K plan

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

coachingconstructive feedbackinitiativeownershipcommunicationproblem-solvingleadershipprocess improvementperformance measurementteam guidance

Certifications

high school diplomaGED