Build strong relationships with customers and prospects through proactive engagement and communication
Conduct proactive solutions reviews and identify optimization opportunities within the platform
Maintain deep knowledge of ChurnZero integrations, features, and database structures; troubleshoot using SQL and creative problem-solving
Manage project timelines, deliverables, risks, and stakeholder communication
Translate technical requirements clearly for both technical and non-technical audiences
Scope and plan projects effectively, balancing multiple priorities and timelines
Provide best practices and translate customer needs into scalable ChurnZero workflows
Document customer goals and progress using internal systems
Collaborate cross-functionally with CSMs, Sales Engineers, Support, and Data teams
Contribute product and process feedback to improve the platform and customer experience

Requirements

BA/BS degree or equivalent experience
3+ years in SaaS Customer Success, Implementation, Onboarding, or Account Management
Experience with APIs and/or JavaScript
Working knowledge of SQL and software integrations
Strong analytical problem-solving skills
Strong project management skills
Ability to scope projects and anticipate roadblocks

Benefits

Health benefits
Paid time off
Flexible working arrangements
Professional development opportunities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SQLJavaScriptAPIsSaaSsoftware integrationsproject managementproblem-solvingChurnZeroworkflow optimizationdata analysis

Soft Skills

communicationrelationship buildinganalytical skillscollaborationtime managementstakeholder managementadaptabilitycustomer engagementtechnical translationprioritization

Certifications

BA/BS degreeCustomer Success certificationProject Management certificationSaaS certificationTechnical certification