ChurnZero

Solutions Engineer

• Build strong relationships with customers and prospects through proactive engagement and communication
• Conduct proactive solutions reviews and identify optimization opportunities within the platform
• Maintain deep knowledge of ChurnZero integrations, features, and database structures; troubleshoot using SQL and creative problem-solving
• Manage project timelines, deliverables, risks, and stakeholder communication
• Translate technical requirements clearly for both technical and non-technical audiences
• Scope and plan projects effectively, balancing multiple priorities and timelines
• Provide best practices and translate customer needs into scalable ChurnZero workflows
• Document customer goals and progress using internal systems
• Collaborate cross-functionally with CSMs, Sales Engineers, Support, and Data teams
• Contribute product and process feedback to improve the platform and customer experience