ChurnZero

Sales Development Rep

• Modernize the SDR operating system
• Lead and develop a high-performing team of 6 SDRs today
• Own pipeline creation outcomes
• Build a repeatable coaching engine
• Strengthen SDR-to-AE partnership
• Partner with Sales, Marketing, RevOps, and Enablement

SDR Manager

Marketing

• Partner with Customer Success to identify and prioritize expansion opportunities using data, product usage trends, and customer feedback.
• Design and launch targeted lifecycle campaigns that drive adoption, expansion, and upsell leveraging email, in-app messaging, gifting, and CS-driven outreach.
• Collaborate with Product Marketing to launch new features and packages to existing customers, creating messaging, campaign assets, and enablement content.
• Align go-to-market efforts with key customer journey milestones to ensure timely, relevant engagement.
• Own customer segmentation and persona insights to personalize campaigns by industry, stage, and product usage.
• Plan and execute customer programs including webinars, user groups, roundtables, and customer advisory boards.
• Build and scale a customer reference and advocacy program that fuels peer influence and supports expansion goals.
• Support our presence on third-party review sites (e.g., G2, TrustRadius) to amplify the customer voice and build credibility.
• Maintain a customer communications calendar and ensure consistent value-driven messaging across channels.
• Track KPIs such as campaign performance, expansion pipeline influence, product adoption, and Net Revenue Retention (NRR).

ChurnZero

SDR Manager

Customer Marketing Manager

Customer Marketing Manager