Front Office Manager

Chumash Enterprises

Front Office Manager overseeing all hotel front office operations at Corque Hotel. Ensuring guest services and standards meet AAA Four Diamond criteria.,

Posted 4/16/2026full-timeSolvang • California • 🇺🇸 United StatesMid-LevelSenior💰 $68,640 - $84,781 per yearWebsite

About the role

Key responsibilities & impact

Manages all areas within the hotel front office according to established policies and procedures, guest service standards, financial plans, and company directives.
Sets and maintains front office standards for productivity, cleanliness, ordering, cost control, training, safety, equipment uses, and especially guest service.
Ensures all guest-related issues are resolved in a manner consistent with company standards.
Directly oversees all aspects of front office and guest services.
Maintains standards of guest service in a manner consistent with AAA Four Diamond standards.
Administers all company and department standard operating procedures and policies.
Meets and greets VIP guests.
Handles guest complaints, maintaining a satisfactory impression with the guest on resolving any and all types of complaints.
Conducts routine inspections of all assigned areas of responsibility including guestrooms, front desk operations, concierge, and bell stand.
Ensures pool and pool area is properly set up/broken down and area is maintained to meet established standards.
Ensures that guest and employee safety standards are applied and enforced, particularly guestroom key control.
Ensures guest accounts are accurately maintained.
Ensures all needed reports are run and distributed timely.
Maximizes the occupancy and rooms revenue of hotel.
Conducts regular spot checks of our website booking engine to ensure room availability and rates are properly reflected.
Maintains communication and coordinated efforts with other functional areas affected by the front office such as hosting, housekeeping, maintenance, and finance.
Manages the communication of in-room dining with Craft House operations.
Communicates staffing needs with Hotel Manager.
Hires, trains, develops, empowers, coaches, counsels, conducts performance and salary reviews, resolves problems, provides open communication vehicles, disciplines, and recommends terminations as appropriate.
Builds a work environment that promotes teamwork, partnership, recognition, mutual respect, collaboration, performance feedback/management, and Team Member satisfaction while role modeling the company values, behaviors, and culture of One.Team.Chumash.
Performs other duties as assigned.

Requirements

What you’ll need

High School diploma or GED certificate.
Bachelor’s Degree in Hospitality or related field or equivalent work experience.
Five years of front office management experience required.
Two years of prior experience in a management or supervisory role.
Intermediate proficiency with hotel property management systems, preferably Opera systems.
Intermediate computer proficiency utilizing Microsoft applications, email, and internet.
Willingness to work flexible schedules in a 24/7 work environment, including holidays, nights, and weekends.
Must apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency.
Native American hiring preference applies.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Chumash Enterprises Website LinkedIn All Job Openings 1001 - 5000 employees Founded 1994 🎮 Gaming ⚕️ Healthcare Insurance 🌍 Social Impact Gaming
Healthcare Insurance
Social Impact Chumash Enterprises is the economic and cultural development arm of the Santa Ynez Band of Chumash Indians, aiming to enhance the well-being of future generations while preserving the traditions of their past. The organization oversees various initiatives, including the Chumash Casino Resort, health clinic, and numerous community-focused projects that support education, cultural heritage, and health services for tribal members and the local community. Through its programs, Chumash Enterprises fosters economic development and cultural revitalization, emphasizing the importance of sustainability and social impact in its operations. Front Office Manager 🔥 37 minutes ago 🏢 Solvang – Onsite 💵 $68.6k - $84.8k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 📋 Administrative Assistant Apply Now Find Hiring Managers Customize resume for this job Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Manages all areas within the hotel front office according to established policies and procedures, guest service standards, financial plans, and company directives.
Sets and maintains front office standards for productivity, cleanliness, ordering, cost control, training, safety, equipment uses, and especially guest service.
Ensures all guest-related issues are resolved in a manner consistent with company standards.
Directly oversees all aspects of front office and guest services.
Maintains standards of guest service in a manner consistent with AAA Four Diamond standards.
Administers all company and department standard operating procedures and policies.
Meets and greets VIP guests.
Handles guest complaints, maintaining a satisfactory impression with the guest on resolving any and all types of complaints.
Conducts routine inspections of all assigned areas of responsibility including guestrooms, front desk operations, concierge, and bell stand.
Ensures pool and pool area is properly set up/broken down and area is maintained to meet established standards.
Ensures that guest and employee safety standards are applied and enforced, particularly guestroom key control.
Ensures guest accounts are accurately maintained.
Ensures all needed reports are run and distributed timely.
Maximizes the occupancy and rooms revenue of hotel.
Conducts regular spot checks of our website booking engine to ensure room availability and rates are properly reflected.
Maintains communication and coordinated efforts with other functional areas affected by the front office such as hosting, housekeeping, maintenance, and finance.
Manages the communication of in-room dining with Craft House operations.
Communicates staffing needs with Hotel Manager.
Hires, trains, develops, empowers, coaches, counsels, conducts performance and salary reviews, resolves problems, provides open communication vehicles, disciplines, and recommends terminations as appropriate.
Builds a work environment that promotes teamwork, partnership, recognition, mutual respect, collaboration, performance feedback/management, and Team Member satisfaction while role modeling the company values, behaviors, and culture of One.Team.Chumash.
Performs other duties as assigned. 🎯 Requirements
High School diploma or GED certificate.
Bachelor’s Degree in Hospitality or related field or equivalent work experience.
Five years of front office management experience required.
Two years of prior experience in a management or supervisory role.
Intermediate proficiency with hotel property management systems, preferably Opera systems.
Intermediate computer proficiency utilizing Microsoft applications, email, and internet.
Willingness to work flexible schedules in a 24/7 work environment, including holidays, nights, and weekends.
Must apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency.
Native American hiring preference applies. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

front office managementguest service standardscost controltrainingguest complaint resolutionroom revenue maximizationhotel property management systemsMicrosoft applicationsperformance management

Soft Skills

teamworkcommunicationleadershipproblem-solvingcollaborationcoachingstaff developmentcustomer serviceorganizational skills

Certifications

High School diplomaGED certificateBachelor’s Degree in HospitalityGaming License