Chumash Enterprises

Front Office Manager

Chumash Enterprises

full-time

Posted on:

Location Type: Office

Location: Solvang • California • United States

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Salary

💰 $68,640 - $84,781 per year

About the role

  • Manages all areas within the hotel front office according to established policies and procedures, guest service standards, financial plans, and company directives.
  • Sets and maintains front office standards for productivity, cleanliness, ordering, cost control, training, safety, equipment uses, and especially guest service.
  • Ensures all guest-related issues are resolved in a manner consistent with company standards.
  • Directly oversees all aspects of front office and guest services.
  • Maintains standards of guest service in a manner consistent with AAA Four Diamond standards.
  • Administers all company and department standard operating procedures and policies.
  • Meets and greets VIP guests.
  • Handles guest complaints, maintaining a satisfactory impression with the guest on resolving any and all types of complaints.
  • Conducts routine inspections of all assigned areas of responsibility including guestrooms, front desk operations, concierge, and bell stand.
  • Ensures pool and pool area is properly set up/broken down and area is maintained to meet established standards.
  • Ensures that guest and employee safety standards are applied and enforced, particularly guestroom key control.
  • Ensures guest accounts are accurately maintained.
  • Ensures all needed reports are run and distributed timely.
  • Maximizes the occupancy and rooms revenue of hotel.
  • Conducts regular spot checks of our website booking engine to ensure room availability and rates are properly reflected.
  • Maintains communication and coordinated efforts with other functional areas affected by the front office such as hosting, housekeeping, maintenance, and finance.
  • Manages the communication of in-room dining with Craft House operations.
  • Communicates staffing needs with Hotel Manager.
  • Hires, trains, develops, empowers, coaches, counsels, conducts performance and salary reviews, resolves problems, provides open communication vehicles, disciplines, and recommends terminations as appropriate.
  • Builds a work environment that promotes teamwork, partnership, recognition, mutual respect, collaboration, performance feedback/management, and Team Member satisfaction while role modeling the company values, behaviors, and culture of One.Team.Chumash.
  • Performs other duties as assigned.

Requirements

  • High School diploma or GED certificate.
  • Bachelor’s Degree in Hospitality or related field or equivalent work experience.
  • Five years of front office management experience required.
  • Two years of prior experience in a management or supervisory role.
  • Intermediate proficiency with hotel property management systems, preferably Opera systems.
  • Intermediate computer proficiency utilizing Microsoft applications, email, and internet.
  • Willingness to work flexible schedules in a 24/7 work environment, including holidays, nights, and weekends.
  • Must apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency.
  • Native American hiring preference applies.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
front office managementguest service standardscost controltrainingguest complaint resolutionroom revenue maximizationhotel property management systemsMicrosoft applicationsperformance management
Soft Skills
teamworkcommunicationleadershipproblem-solvingcollaborationcoachingstaff developmentcustomer serviceorganizational skills
Certifications
High School diplomaGED certificateBachelor’s Degree in HospitalityGaming License