Lead, and develop a high‑performing operations team, including onsite and remote employees, by coaching and mentoring managers to strengthen leadership capability and decision‑making
Establish bench strength and succession readiness across the operations organization to ensure leadership continuity and scalable growth
Drive operational performance and excellence by establishing and improving KPIs across all process paths, fostering a culture of ownership and continuous improvement, ensuring SOP implementation and adherence, and developing documented processes that increase efficiency and effectiveness
Maintain knowledge of customer compliance requirements in relation to product specifications and shipping
Implement and manage operational reporting and visibility through KPI dashboards and reporting rhythms, including weekly inventory and supply‑chain reports and monthly KPI reviews covering warehouse and freight costs, fulfillment performance, quality, and inbound/outbound logistics, with trend analysis and actionable improvement recommendations
Establish and enforce scalable, repeatable SOPs across operational functions, ensuring cross‑functional alignment, consistent execution, and adherence while strengthening supply‑chain resiliency and risk‑mitigation strategies
Oversee regulatory compliance and audit readiness, including pet product and Rx distribution requirements, by maintaining compliant infrastructure (licensing, storage controls, regulatory processes), documentation integrity, and up‑to‑date knowledge of customer compliance requirements related to product specifications and shipping
Lead demand forecasting, supply planning, and vendor management by integrating sales forecasts, retailer consumption data, sales history, and vendor capabilities to maintain optimal inventory levels and support systematic customer order management (EDI and other channels)
Optimize inventory performance and working capital by closely monitoring inventory levels, ensuring 99%+ inventory accuracy, identifying underperforming areas, and improving inventory turns and landed cost through data‑driven analysis and corrective actions
Oversee end‑to‑end customer order management and systems enablement, including EDI and other order channels, by leading ongoing automation initiatives, improving processes, and optimizing ERP utilization (e.g., Sage 100, Scanco or similar platforms)
Build and maintain scalable operational infrastructure, including drop‑shipping capabilities and system integrations to support vendor and retail partnerships, while maintaining and enhancing the Quality Management System (QMS)
Drive continuous quality improvement and operational resilience by identifying and implementing quality enhancements across product lines while strengthening supply‑chain risk mitigation and resiliency strategies
Evaluate and execute new operational revenue opportunities, ensuring all initiatives are scalable, operationally sound, and financially viable, while aligning execution with overall company strategy
Develop and scale 3PL and commerce management services, including pricing models, onboarding processes, SLAs, and profitability controls
Own operational financial performance by managing budgets, improving gross margin through efficiency gains, reducing operating expenses as a percentage of revenue, and building strategic supplier partnerships that drive cost savings and increased value through effective vendor negotiation
Represent the supply chain and operations function in cross‑functional initiatives, partnering with Sales, Marketing, E‑commerce, and Finance to support new product launches, market expansions, and overall growth objectives
Oversee operational reports and tasks are completed accurately and on time for end of month close
Owns the operational budget and assists in the annual budget planning process

Requirements

Minimum-7 years of relevant operations experience in a consumer goods manufacturing and distribution environment
BA/BS in relevant field
Demonstrated organizational, change management, and project management skills
Demonstrated ability to manage in-house and remote team members to those priorities with the most strategic value for the organization
Demonstrated analytical, problem solving, and decision-making skills
Ability to work as part of a collaborative team on accurate planning and forecasting
Excellent communication skills and the ability to present data findings
Experience with Amazon and Chewy is a plus

Benefits

medical, dental and vision coverage
life and short-term and long-term disability coverage
paid time off
401K participation and company match

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

operations managementKPI developmentinventory managementdemand forecastingsupply planningvendor managementdata analysisbudget managementproject managementregulatory compliance

Soft Skills

leadershipcoachingmentoringorganizational skillschange managementanalytical skillsproblem solvingdecision makingcommunication skillscollaboration

Certifications

BA/BS in relevant field