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About the role
Key responsibilities & impact- Manage all aspects of an excellent customer service experience for current and prospective customers
- Handle a variety of customer service inquiries and problems received by telephone, fax, email, text or other web/internet media
- Review and troubleshoot customer problems and initiate standard action for repair, replacement, return or field service
- Maintain associated records and logs of activity
Requirements
What you’ll need- Knowledge of Customer Service and Support
- High School diploma or GED
- Strong written and verbal communication skills
- Proficient with MS Word, Excel, and PowerPoint
- Ability to work extended hours to meet business demands
- Ability to read, write and communicate in Spanish, preferred
- Pre-employment screening may be required
Benefits
Comp & perks- medical
- dental
- vision
- wellness programs
- life insurance
- health and dependent care spending accounts
- paid time off
- 401(k)
- pension
- profit sharing
- short- and long-term disability
- tuition reimbursement
- adoption assistance
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
strong written communicationstrong verbal communication
Certifications
High School diplomaGED