Provide consistent and satisfactory customer service to internal business customers and leaders
Build relationships with Business stakeholders, IT customers and 3rd party vendors and suppliers
Follow all IT, Global Infrastructure and team policies and procedures
Work with other IT analysts, engineers, and business stakeholders on the following: Understand and document the business case and how systems function end-to-end in the current state, focusing particularly on requirements and dependencies for infrastructure components or services
Assist with the design, upgrade, and monitoring of systems
Determine hardware required to support business systems and processes
Provide on-site technical support and issue remediation for core infrastructure, business systems and operational technology at CHS locations in the region as needed.
Lead or co-lead work efforts that aim to deliver infrastructure services for CHS sites, plants, and terminals within a specific region.
Lead technology preventative maintenance program for IT and business systems, including system refreshes and software upgrades.
Document use cases, business requirements and system requirements.
Coordinate staging, installation and configuration of new or upgraded systems.
Create diagrams and process flows.
Document and process issues, enhancement requests and feedback from business partners.
Manage and resolve incidents using a standard enterprise ITSM system.
Utilize appropriate tools and invoke key concepts from project and performance management approaches, including project charter, A3, critical path analysis, timeline and milestones, stakeholder analysis, and issue & risk trackers.
Proactively prioritize business IT needs and effectively manage time and resources to complete critical tasks.
Procure new gear and hardware for work efforts using a standard enterprise purchasing system.
Participate and collaborate with the Service Delivery team using Agile & Kanban.
Recruit and manage Smart Hands contractors for on-site field work as needed.
Maintain and promote a strong safety culture and follow all safety policies, procedures, and regulations.
Identify and communicate workplace hazards and correct or seek assistance in correcting unsafe actions or conditions.

Requirements

High School Diploma (or equivalent)
Knowledge of Information Technology, IT Business Systems and/or Infrastructure to include: Desktop, server, LAN/WAN and firewall technologies
Firewall, router/switch integration and implementation working with ISPs, vendors, and remote sites
Gathering business and system requirements, writing use cases and test cases, and developing specifications, diagrams, and flowcharts
Bachelor's degree in Information Technology, Computer Science, Computer Engineering, Information Technology Management, or related field (additional qualification)
2+ years of experience as a business systems or infrastructure analyst
Experience with infrastructure centric projects working with desktop, server, LAN/WAN and firewall technologies
Experience with firewall, router/switch integration and implementation working with ISPs, vendors, and remote sites
Experience gathering business and system requirements, writing use cases and test cases, and developing specifications, diagrams, and flowcharts
2+ years direct or indirect project management or coordination experience on small to medium size technology initiatives, projects or work efforts
Experience with industrial automation systems, like Kahler Automation
Experience working with Azure DevOps and ServiceNow
Knowledge of system and network development methodologies including Agile
Knowledge of performance improvement methodologies including LEAN
Familiarity with O365, especially Teams, Visio and PowerPoint
Demonstrated problem-solving and critical thinking skills.

Benefits

medical
dental
vision
wellness programs
life insurance
health and dependent care spending accounts
paid time off
401(k)
pension
profit sharing
short- and long-term disability
tuition reimbursement
adoption assistance

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Information TechnologyIT Business SystemsInfrastructureDesktop technologiesServer technologiesLAN technologiesWAN technologiesFirewall technologiesBusiness requirements gatheringUse case development

Soft Skills

Customer serviceRelationship buildingTime managementProblem-solvingCritical thinkingCollaborationLeadershipCommunicationOrganizational skillsSafety awareness

Certifications

High School DiplomaBachelor's degree in Information TechnologyBachelor's degree in Computer ScienceBachelor's degree in Computer EngineeringBachelor's degree in Information Technology Management