Senior Internal Operations Manager
Chrysalis
full-time
Posted on:
Location Type: Office
Location: Los Angeles • California • 🇺🇸 United States
Visit company websiteSalary
💰 $75,000 - $80,000 per year
Job Level
Senior
About the role
- Represent CE at other department meetings, providing an overview of the client experience within different ESE’s, the department’s internal policies and procedures, and addressing relevant questions/concerns.
- Ensure team’s procedures are effective in supporting ESE objectives and needs.
- Respond in a positive, prompt, and thorough manner to ESE staff inquiries and issues related to Internal Operations.
- Participate in the initiation, planning, design, execution, and monitoring of Internal Operations projects.
- Work with ESE leadership to develop and implement programmatic initiatives to respective workforce(s).
- Play respective role in the referral and onboarding of the entire CE client workforce, the management of the CE vehicle fleet, roll out of electronic timekeeping and other initiatives.
- Manage five direct reports by providing continued support and oversight of their respective job duties and guidance on professional development through regular feedback and identification of continued growth opportunities.
- Maintain a culture of engagement, innovation, support, transparency, and accountability amongst staff.
- Support the Chrysalis Mission, Vision, and Values.
Requirements
- Interest in, experience working with, and sensitivity toward the Chrysalis client population, including the re-entry community.
- 1+ years of management experience.
- Employment Social Enterprise leadership experience, a plus.
- 2+ years in program delivery and/or customer service experience.
- Excellent interpersonal skills, including the ability to coach/mentor staff and clients.
- Exceptional customer service skills, including the ability to use tact and diplomacy in all interactions and to appropriately represent Chrysalis to external audiences.
- Advanced written and verbal communication, organization, and time management skills.
- Ability to solve challenging operational problems and make timely decisions, often under pressure with tight and competing deadlines.
- Understanding of and ability to use software applications such as Microsoft Suite and Google Suite.
- Previous experience with case management software a plus.
- Thrive in high paced, demanding environment.
- Ability and willingness to work occasional evenings and weekends.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
management experienceprogram deliverycustomer service experiencecase management software
Soft skills
interpersonal skillscoachingmentoringcustomer service skillswritten communicationverbal communicationorganizationtime managementproblem-solvingdecision-making