Working Student, Customer Care

Chrono24

Working Student supporting customer service quality at Chrono24, a global luxury-watch marketplace. Reviewing cases, maintaining knowledge content, and identifying patterns for operational improvements.

Posted 8/13/2026part-timeKarlsruhe • 🇩🇪 GermanyEntry LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates a strong commitment to customer experience and quality assurance through effective communication and structured documentation practices. Capable of managing multiple tasks while contributing to process improvements and maintaining an accurate knowledge base.

Highest-signal resume keywords

Customer ExperienceQuality AssuranceDocumentation ManagementClear CommunicationTask Prioritization

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Content CreationContent EditingKnowledge ManagementQuality Criteria ReviewDigital Tools Learning

Soft Skills

Structured Working StyleReliableAttention to DetailCuriosity for Improvement

Tools & Technologies

Zendesk

Industry Keywords

E-CommerceMarketplaceFintechCustomer CareComplaint Management

About the role

Key responsibilities & impact

Review defined customer cases against clear quality criteria and document findings for responsible teams
Maintain and improve the internal knowledge base by updating articles, closing content gaps, and flagging outdated information
Identify recurring questions and ticket patterns and share input for process and content improvements
Assist Customer Care and Complaint Management teams with structured tasks while following established workflows
Keep documentation accurate
Coordinate with Training & Knowledge Management and other teams to clarify open questions
Contribute to a consistent, best-in-class experience for buyers and sellers around the world

Requirements

What you’ll need

Currently enrolled as a student
Ability to commit to a working student position over several months
Genuine interest in customer experience, operations, or quality
Clear and precise communication in English
Additional languages are a welcome plus
Structured, reliable, and careful working style with a good eye for consistency
Comfortable learning new digital tools and systems, such as Zendesk
Prior ticketing-tool experience is nice but not expected
Ability to track several tasks and manage priorities within clear guidelines
Curiosity and interest in continuous improvement
No prior knowledge of luxury watches required
First exposure to e-commerce, marketplace, or fintech environments is nice to have
Interest in quality assurance, documentation, or knowledge management is nice to have
Experience creating or editing structured content is nice to have

Benefits

Comp & perks

Benefit App with an additional monthly budget of 80 Euro per person, usable for sports activities, childcare subsidy, or flexible mobility budget
Free lunch
Additional day off on December 24 and 31
Opportunity to work from abroad for up to 20 days per year
Diversity@Chrono24 commitment
Flat hierarchies and strong team spirit