Scheduler II

ChristianaCare

Remote Scheduler II coordinating routine, complex, and urgent imaging appointments for Christiana Care Health System. Handling patient calls, clinical data, insurance information, and multi-site scheduling.

Posted 8/21/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $19 - $28 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in scheduling imaging procedures while effectively managing patient interactions and coordinating with medical staff. Proficient in handling high call volumes and ensuring accurate collection of demographic and clinical information.

Highest-signal resume keywords

Scheduling Imaging ProceduresPatient InteractionCustomer Service SkillsMultitasking Between Technology SystemsKnowledge of Imaging Service Modalities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Computer SchedulingClinical Data CollectionDemographic Information EntryBilling Information ManagementInsurance Information Handling

Soft Skills

Superior Customer ServicePhone Communication SkillsProblem-SolvingService Recovery

Industry Keywords

Medical Office ExperienceWorkflow ControlPatient SatisfactionInfection Control ComplianceSafety Practices

About the role

Key responsibilities & impact

Perform scheduling functions for multiple sites and imaging modalities
Interact with patients and physician offices to facilitate scheduling
Serve as the first point of contact for patients over the phone
Manage and route incoming calls from patients and provider offices
Control workflow and handle urgent/emergent scheduling requests
Schedule routine, complex, and STAT imaging procedures
Educate patients on pre-procedure preparation instructions
Provide directions to satellite imaging services, offices, and hospitals
Schedule patients according to physical condition, medical needs, and desired location
Coordinate multiple resources and procedures
Obtain clinical data, including exam reason, prior imaging, preparation, and safety information
Correspond with provider offices regarding order instructions and post-call follow-up
Coordinate patient visits and procedures across hospitals and outpatient centers
Respond to questions and direct patients to appropriate departments
Communicate patient status with clinical staff
Collaborate with medical staff and associates to optimize scheduling efficiency
Collect and enter demographic, clinical, billing, and insurance information
Inform patients about possible co-pays and deductibles due at service
Perform related clerical duties and assigned projects
Follow Christiana Care values, policies, safety practices, and mandatory education requirements

Requirements

What you’ll need

Minimum High School graduate
Preferred minimum of 1-2 years related medical office experience
Knowledge of computer scheduling for multiple providers
Equivalent combination of education and experience may be substituted
Ability to handle a high volume of incoming calls
Ability to schedule routine and complex imaging procedures
Working knowledge of imaging service modalities and facilities
Ability to obtain accurate demographic, clinical, billing, financial, and insurance information
Ability to multitask between several technology systems
Superior customer service and phone skills
Ability to handle difficult patient satisfaction issues and provide service recovery
Compliance with departmental policies, safety rules, infection control, professionalism, and dress code requirements

Benefits

Comp & perks

Health insurance
Paid time off
Retirement
Employee assistance program
Competitive suite of employee benefits to maximize wellness of employees and their families