Senior Employee Relations Specialist

ChristianaCare

Senior Employee Relations Specialist guiding complex investigations and workplace policies for ChristianaCare, a nonprofit healthcare system. Advising leaders, managing compliance, and strengthening employee engagement.

Posted 8/13/2026full-timeWilmington • 🇺🇸 United StatesSenior💰 $38 - $61 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in employee relations, including conflict resolution, performance management, and compliance with labor laws. Capable of developing and implementing strategic initiatives to enhance employee engagement and mitigate legal risks.

Highest-signal resume keywords

Employee Relations Strategy DevelopmentComplex Investigations ManagementLabor Law ComplianceSHRM-SCP or SPHR CertificationHRIS System Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Performance ManagementConflict ResolutionEmployee InvestigationsData AnalysisPolicy DevelopmentEmployee Engagement StrategiesGrievance MediationExit Interview AnalysisReturn-to-Work CoordinationProgressive Discipline Implementation

Soft Skills

Relationship BuildingMentoringCommunicationProblem SolvingTraining Facilitation

Tools & Technologies

ServiceNowHRIS System

Certifications & Qualifications

SHRM-SCPSPHR

Industry Keywords

Employee RelationsLabor RelationsComplianceWorkplace PoliciesPerformance ManagementLegal Risk ManagementEmployee MoraleHR Business PartneringThird-Party ClaimsAgency Responses

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Serve as a strategic partner and subject matter expert on complex employee relations matters
Address caregiver inquiries and concerns related to workplace policies, procedures, and practices
Advise managers on performance management, disciplinary actions, and conflict resolution
Mediate and resolve employee disputes and grievances
Identify employee relations trends and inform morale and engagement strategies
Build relationships with leadership and partner with HR Business Partners and operational leaders
Support reorganizations and mitigate employee relations and legal risks
Provide labor relations guidance, training, and resources
Conduct and oversee employee investigations
Maintain compliance with evolving labor laws and manage legal risk, third-party claims, hearings, and agency responses
Document employee relations activities in ServiceNow and maintain accurate case records within SLAs
Conduct exit interviews and analyze trends
Partner with Legal, Compliance, and Centers of Excellence on policies, investigations, and claims
Respond to and attend unemployment hearings
Develop, update, interpret, and communicate HR policies
Develop and facilitate employee relations education and training
Implement caregiver action plans and progressive discipline
Act as the first level of escalation for Employee Relations Specialists
Mentor and advise Employee Relations Specialists
Participate in survey readiness and HR compliance efforts
Lead employee relations process improvement initiatives
Coordinate return-to-work arrangements and accommodation requests
Develop and implement employee relations strategies with HR Business Partners
Leverage data and metrics to identify trends, evaluate risk, and inform improvements
Conduct needs assessments to enhance employee job performance
Perform assigned work safely and other related duties as required

Requirements

What you’ll need

Bachelor's degree or higher in Human Resources, Business Administration, or a related field required
5 years of progressive experience in employee relations, focused on complex investigations and strategic initiatives
Extensive knowledge of federal, state, and local employment laws and regulations
SHRM-SCP or SPHR certification strongly preferred
Experience with an HRIS system

Benefits

Comp & perks

Full Medical, Dental, Vision, Life Insurance, etc.
Two retirement planning offerings, including 403(b) with company contributions
Generous paid time off with annual roll-over and opportunities to cash out
12-week paid parental leave
Annual membership to care.com
Access to backup care services for dependents through Care@Work
Retirement planning services
Financial coaching
Fitness and wellness reimbursement
Discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets and much more
Employee assistance program