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Pharmacy Technician II – Ambulatory Pharmacy Services
ChristianaCarePharmacy Technician II supporting ambulatory pharmacy services at ChristianaCare. Collaborating with clinical pharmacists to enhance patient access and care coordination in a hybrid role.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in patient care coordination, medication access management, and EMR documentation within clinical pharmacy settings. Proficient in facilitating communication among care teams and improving operational efficiency to enhance patient outcomes.
Highest-signal resume keywords
Pharmacy Technician Certification Board (PTCB) CertificationMedication Access ManagementPrior Authorizations and AppealsEMR DocumentationPatient Care Coordination
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Medication Access ProcessesLab CoordinationINR MonitoringPatient OnboardingTherapy Initiation SupportClinical TriageFollow-Up CoordinationMedication History CollectionProcess Improvement InitiativesQuality Metrics
Soft Skills
CollaborationCommunicationProblem-SolvingPatient EngagementTeamwork
Certifications & Qualifications
Pharmacy Technician Certification Board (PTCB) Certification
Industry Keywords
Clinical Pharmacy ProgramsAmbulatory CareManaged CareTeam-Based Care ModelPopulation Health Initiatives
About the role
Key responsibilities & impact- Act as a centralized point of contact for patients and caregivers across assigned clinical pharmacy programs
- Triage patient needs (e.g., lab coordination, medication access, refills) and escalate clinical concerns appropriately
- Conduct proactive patient outreach to support therapy initiation, adherence, follow-up, and continuity of care
- Facilitate primary care visits by collecting medication histories and ensuring accurate EMR documentation
- Support Anticoagulation Center workflows, including INR monitoring, follow-up coordination, and results routing
- Provide coverage for anticoagulation workflows in the absence of the Medical Technician
- Assist with patient onboarding, engagement, and transitions of care, including scheduling support
- Manage medication access processes, including prior authorizations, reauthorizations, benefit investigation, step therapy, and appeals
- Identify and resolve barriers to medication access to avoid delays or interruptions in therapy
- Partner with Primary Care pharmacists on population health initiatives and quality metrics
- Collaborate closely with care team members to ensure efficient workflows, clear handoffs, and role clarity
- Maintain accurate and timely EMR documentation, worklists, and tracking of patient care issues
- Participate in process improvement initiatives to enhance operational efficiency and patient outcomes
- Practice within scope and escalate clinical decisions to pharmacists as appropriate.
Requirements
What you’ll need- High school diploma or equivalent required
- Pharmacy Technician Certification Board (PTCB) certification required
- At least 3 years of pharmacy technician experience in retail, specialty, ambulatory care, or managed care setting
- Strong experience with prior authorizations and appeals preferred
- Experience in a clinic setting or team-based care model with pharmacists preferred.
Benefits
Comp & perks- Incredible Work/Life benefits including medical/dental/ vision insurance coverage on your first day of employment
- Paid PTO
- Retirement plans
- Twelve weeks of paid parental leave
- Annual membership to care.com
- Access to backup care services for dependents through Care@Work
- Retirement planning services
- Financial coaching
- Fitness and wellness reimbursement
- Great discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets and much more.