Director Claims Management

ChristianaCare

Director of Claims Management at ChristianaCare leading liability claims' lifecycle and strategic litigation decisions. Collaborating with leadership to minimize risk while supporting patient care initiatives.

Posted 7/2/2026full-timeWilmington • 🇺🇸 United StatesLead💰 $121,180 - $193,898 per yearWebsite

About the role

Key responsibilities & impact

Lead the full lifecycle of professional and general liability claims from intake through resolution
Direct and mentor a team of Claims Specialists and litigation support professionals
Partner with outside defense counsel to develop litigation strategy, manage legal spend, and achieve favorable outcomes
Collaborate with Risk Management, Finance, executive leadership, insurance carriers, brokers, consultants, and actuaries on claims strategy, reserve analyses, and loss projections
Guide complex claims investigations while identifying opportunities for early resolution and cost containment
Present claims trends, reserve analyses, and litigation metrics to executive leadership and Board committees
Support enterprise initiatives focused on patient safety, risk reduction, and continuous process improvement
Ensure compliance with insurance reporting requirements and contractual obligations

Requirements

What you’ll need

Bachelor’s degree required; Juris Doctor (JD) strongly preferred
Seven or more years of progressive experience in claims management, litigation management, or healthcare liability
Experience managing outside defense counsel, insurance carriers, brokers, and complex litigation
Demonstrated leadership experience managing professional teams
Strong business judgment, negotiation, and strategic decision-making skills
Healthcare experience strongly preferred
CPCU, ARM, or other insurance/risk management designation
Experience with captive insurance programs or reinsurance
Familiarity with the London insurance market

Benefits

Comp & perks

Annual incentive bonus
Annual membership to care.com
Access to backup care services for dependents through Care@Work
Retirement planning services
Financial coaching
Fitness and wellness reimbursement
Great discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets and much more!
Medical/dental/vision benefits available on first day of employment
Two different mechanisms toward planning for retirement: a 403(b) and a defined contribution plan

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Claims Lifecycle ManagementLitigation Strategy DevelopmentComplex Claims InvestigationReserve AnalysisLoss Projections

Soft Skills

Business JudgmentStrategic Decision-Making

Certifications

CPCUARM