Pharmacy Technician II – Specialty Pharmacy

ChristianaCare

Pharmacy Technician II supporting ChristianaCare's specialty pharmacy team. Facilitating patient access to therapy through medication access coordination activities.

Posted 6/18/2026full-timeNewark • 🇺🇸 United StatesMid-LevelSenior💰 $21 - $32 per hourWebsite

About the role

Key responsibilities & impact

Conduct comprehensive benefits investigations to determine coverage, restrictions, and patient financial responsibility
Prepare and submit prior authorizations and reauthorizations with complete and accurate clinical documentation
Coordinate and track appeals in collaboration with pharmacists, providers, and payers to support timely access to therapy
Facilitate patient enrollment in financial assistance programs (copay cards, manufacturer programs, foundations), including application completion and renewals
Maintain ownership of assigned access cases from initiation through resolution, ensuring timely follow-up and progression
Identify and resolve access-related barriers such as coverage denials, payer requirements, and affordability challenges; escalate complex or clinical issues as appropriate
Collaborate with providers, payers, manufacturers, and internal team members to expedite therapy access and prevent delays
Manage assigned worklists and tracking systems, ensuring adherence to turnaround time expectations
Track and document case status across the access lifecycle, including authorization, approval, denial, appeal, and financial assistance outcomes
Accurately document all activities in the EHR and/or designated systems in accordance with audit and accreditation standards
Support monitoring of operational and quality metrics such as turnaround times, approval rates, and time to therapy
Identify workflow inefficiencies and participate in process improvement initiatives
Provide operational support to Clinical Pharmacists and Clinical Pharmacy Specialists, ensuring efficient communication and handoffs
Maintain compliance with organizational policies, regulatory requirements, accreditation standards (e.g., URAC, ACHC), and technician scope of practice

Requirements

What you’ll need

High school diploma or equivalent required
Pharmacy Technician Certification Board (PTCB) certification required
At least 3 years of experience in retail pharmacy, specialty pharmacy, ambulatory care, medication access, or managed care required
Experience managing complex prior authorization and appeals cases (preferred)
Experience in a clinic setting or team-based care model with pharmacists (preferred)
Experience with financial assistance programs (preferred)
Experience working with high-cost or limited distribution medications (preferred)

Benefits

Comp & perks

Incredible Work/Life benefits including medical/dental/ vision insurance coverage on your first day of employment
Paid PTO
Retirement plans
Twelve weeks of paid parental leave
Annual membership to care.com
Access to backup care services for dependents through Care@Work
Retirement planning services
Financial coaching
Fitness and wellness reimbursement
Great discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets and much more.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

benefits investigationsprior authorizationsclinical documentationappeals coordinationpatient enrollmentcase managementworkflow improvementEHR documentationoperational supportfinancial assistance programs

Soft Skills

collaborationcommunicationproblem-solvingorganizational skillsattention to detailtime managementcustomer serviceadaptabilityteamworkprocess improvement

Certifications

Pharmacy Technician Certification Board (PTCB)