Head of People Operations

ChowNow

Head of People Operations leading talent strategy for ChowNow, an off-premise restaurant technology company. Partnering with executives on organizational design, leadership development, workforce planning, and scalable People programs.

Posted 8/6/2026full-timeRemote • California • 🇺🇸 United StatesLead💰 $197,000 - $245,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive expertise in organizational design, workforce planning, and performance management, while effectively partnering with executive leadership to drive strategic HR initiatives. Proven ability to leverage people analytics and data to enhance HR processes and ensure operational excellence across various HR functions.

Highest-signal resume keywords

Organizational DesignWorkforce PlanningPerformance ManagementExecutive CoachingHR Best Practices

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Human Resources LeadershipTalent AcquisitionLearning & DevelopmentSuccession PlanningPeople AnalyticsData-Driven Decision MakingOrganizational Change ManagementProcess ImprovementAutomationAI Implementation

Soft Skills

Excellent CommunicationInfluenceStakeholder Management

Certifications & Qualifications

SPHRSHRM-SCP

Industry Keywords

Employment LawHR Best PracticesPeople ProcessesOrganizational EffectivenessEmployee Relations

About the role

Key responsibilities & impact

Serve as the primary strategic People partner to the CEO and executive leadership team
Lead organizational design initiatives, including team structure, role clarity, spans and layers, and organizational effectiveness
Develop and execute workforce planning strategies aligned with business priorities and growth plans
Drive performance management, succession planning, and talent review processes
Oversee executive recruiting strategy and partner with leaders on critical hiring decisions and talent assessment
Coach leaders through organizational change, employee relations, leadership challenges, and team effectiveness
Design and implement leadership development and manager capability programs
Use people analytics and business data to identify organizational risks, inform decisions, and measure people-program effectiveness
Evaluate and improve People processes, systems, and operating models, including thoughtful use of automation and AI
Provide leadership and development for the People team while ensuring operational excellence across HR, Talent Acquisition, Total Rewards, Compliance, and Employee Experience
Report to the Chief Executive Officer and oversee the People & Culture and Recruiting teams

Requirements

What you’ll need

10+ years of progressive Human Resources leadership experience, including leading the People function for a growing organization
Experience overseeing Human Resources, Talent Acquisition, and Learning & Development functions
Demonstrated success partnering with CEOs and executive leadership teams on organizational strategy
Deep expertise in organizational design, workforce planning, succession planning, and performance management
Strong executive coaching and leadership development experience
Experience leading organizational change, restructures, and scaling organizations through growth or transformation
Strong knowledge of employment law and HR best practices
Experience building and improving people processes using data and metrics
Excellent communication, influence, and stakeholder management skills
Advanced HR certification (SPHR, SHRM-SCP) preferred
Bonus: Experience supporting employees in Canada, with knowledge of provincial employment laws, particularly British Columbia and Ontario
Must be based in the United States; ChowNow is not eligible to employ in every state

Benefits

Comp & perks

Estimated base salary of $197,000-$245,000
Performance bonus program with additional variable pay opportunity based on company performance
Ongoing training and growth opportunities
Rock solid medical, dental, and vision plans
Mental Health Coverage programs
Unlimited Paid Vacation
7 weeks of baby bonding time for all new parents within the first year of birth or adoption
8 Weeks of Paid Pregnancy Leave
401(k) Matching
Employer-contributing student loan assistance program or continuing education reimbursement program
Employee Stock Incentive Plan
Pet insurance
Flexible remote work arrangement