Revenue Enablement Program Manager, Client Experience – CX

ChowNow

. Partner with CX leadership (Account Management + Support) to identify performance gaps and define enablement priorities aligned to business goals (retention, expansion, CSAT, resolution time) .

Posted 4/21/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $90,000 - $135,000 per yearWebsite

About the role

Key responsibilities & impact

Partner with CX leadership (Account Management + Support) to identify performance gaps and define enablement priorities aligned to business goals (retention, expansion, CSAT, resolution time)
Build and execute a quarterly enablement roadmap spanning onboarding, product enablement, and skill development
Partner with Account Management leadership to strengthen customer engagement, retention strategies, and expansion conversations
Design and deliver onboarding and ever-boarding programs for Account Managers and Support reps (e.g., account growth, renewal management, ticket handling, customer communication) to accelerate time-to-productivity
Develop scalable assets—playbooks, talk tracks, guides, and SOPs—and own CX content strategy across tools (e.g., Guru, Lessonly), establishing governance for creation, review, and ongoing audits so teams have centralized access to accurate, up-to-date resources
Partner with Product and PMM on new product launches so CX teams can support, position, and troubleshoot effectively; build net-new programming as business initiatives arise
Partner with CX leadership to define and track success metrics for enablement programs (time-to-productivity, CSAT, resolution time, retention, expansion)
Leverage tools (e.g., Outreach, TalkDesk, PlanHat, QA tools, ticketing systems) to assess performance and surface coaching opportunities
Continuously iterate on programs based on data, feedback, and business outcomes

Requirements

What you’ll need

3+ years of experience in Revenue or CX Enablement and ideally have been in a Sales, Account Management or a CS position for 1-2 years at a SaaS or high-growth technology environment
Proven experience building and scaling enablement programs for Customer Success, Account Management, or Support teams
Experience partnering cross-functionally with Product, PMM, RevOps, and CX leadership
A strong understanding of CX metrics (CSAT, NPS, retention, expansion, resolution time)
Experience with enablement and CX tools (e.g., LMS, Guru, Gong, Zendesk or similar ticketing systems)
Experience building and leading skills training for both Account Managers and CS teams.
Excellent executive communication skills; comfortable presenting to senior leadership
Strong organizational skills as a program manager who can lead multiple concurrent initiatives without losing quality or velocity

Benefits

Comp & perks

Ongoing training and growth opportunities.
A "Best Place to Work" winner multiple times where we focus on creating a great employee experience.
Rock solid medical, dental, and vision plans.
Mental Health Coverage - we offer several programs to support your mental health and wellness goals.
Unlimited Paid Vacation. We expect you to work hard, but still enjoy your personal life
7 weeks of baby bonding time for all new parents (within the first year of birth or adoption), 8 Weeks of Paid Pregnancy Leave.
401(k) Matching
Employer-contributing student loan assistance program or continuing education reimbursement program
Employee Stock Incentive Plan.
Pet insurance for your fur babies
Consistent & fair leadership: we’ll share info, set clear goals, show you respect, and treat everyone fairly.
Enough freedom to spread your wings while still holding you accountable.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

enablement programscustomer success metricsonboarding programsskill developmentperformance assessmentprogram managementdata analysiscoachingcontent strategySOP development

Soft Skills

executive communicationorganizational skillscross-functional collaborationleadershippresentation skillsstrategic thinkingproblem-solvingadaptabilitytime managementinterpersonal skills