Chowdeck

Software Engineer

• Build and maintain features on one or more of our three mobile apps for customers, vendors and riders
• Build app and UI components from prototypes and wireframes
• Build pixel-perfect, smooth UIs across both major mobile platforms, iOS and Android
• Leverage native APIs for deep integrations with both platforms when necessary
• Continuously Improve front-end performance by eliminating performance bottlenecks
• Diagnose and fix bugs and performance bottlenecks so our apps feel as native as possible
• Maintain code and write automated tests to ensure products are of the highest quality
• Work with engineers across the company to build and maintain new features at large-scale
• Improve engineering standards, tooling, and processes

Senior Mobile Engineer

Operations

• Act as the first line of response for requests in your assigned zone, routing issues to the right owners when needed.
• Monitor dashboards and communication channels to quickly identify, prioritize and respond to operational issues in your assigned zone.
• Support the operational readiness and performance of riders, vendors and agents through onboarding, training, scheduling and routine checks.
• Manage order exceptions and escalations to ensure timely resolution and clear communication with stakeholders.
• Handle routine operational queries and issues, escalating sensitive or priority matters to the Assistant Zonal Manager.
• Coordinate operational resources and assets in partnership with zonal leadership.
• Work closely with the Assistant Zonal Manager to bring up improvement opportunities and support their implementation

Operations Associate

Manager

• Define the growth roadmap for your zone in alignment with overall company strategy and objectives.
• Translate company-wide initiatives into zonal strategies adapted to local realities.
• Make final decisions on strategy, operations, financials, and risk management for your zone.
• Oversee daily logistics, deliveries, and service quality across the zone.
• Monitor and approve key performance metrics, including number of orders, active riders, daily active users (new vs. retained), delivery times, CSAT, and number of active vendors.
• Provide regular reports and actionable insights to HQ to influence company strategy.
• Lead recruitment strategy, performance reviews, and escalations for all agents and driver coordinators.
• Foster a high-performance culture, motivating and energizing your team.
• Mentor, coach, and provide continuous development opportunities for your team members.
• Build and maintain relationships with key vendors, resolving escalated issues.
• Own the zonal P&L, manage budgets, allocate resources effectively, and ensure profitable growth.
• Ensure compliance with all legal, regulatory, and safety requirements.
• Collaborate closely with the Assistant Zonal Manager, delegating execution, KPI tracking, daily reporting, onboarding, training, and operational oversight.
• Identify and mitigate operational risks, bottlenecks, and vendor or service challenges proactively.
• Drive operational efficiency and implement best practices to improve performance and scalability in the zone.

Zonal Manager

• Support the rollout of company-wide initiatives in your zone, adapting them to local realities
• Collect feedback from vendors, riders, and customers to refine execution strategies
• Identify new growth opportunities, including vendor acquisition and customer retention
• Assist in overseeing daily operations, ensuring service quality and smooth delivery execution
• Track and report operational KPIs, including orders, delivery times, CSAT, and vendor activity
• Flag bottlenecks or risks early and propose proactive solutions
• Supervise sub-teams (e.g., Operations and Sales Associate) to ensure alignment and productivity
• Support recruitment, onboarding, and training of agents and rider coordinators
• Act as the first point of escalation for operational or people issues before they reach the Zonal Manager
• Prepare weekly and monthly performance reports, highlighting key trends, insights, and recommendations
• Monitor compliance with company policies, safety standards, and regulatory requirements
• Take ownership of special projects or mini-initiatives such as driving growth in a new city
• Step into leadership when the Zonal Manager is unavailable, ensuring continuity in performance and decision-making

Assistant Zonal Manager

Data Scientist

• Lead the design, development, and deployment of advanced machine learning models across forecasting, optimization, personalization, and risk detection.
• Identify and frame high-impact opportunities where data science can transform customer experience and operational efficiency.
• Conduct competitive intelligence analysis to drive actionable business insights.
• Develop data-driven approaches to pricing, incentives, and promotion algorithms that balance growth with profitability.
• Partner with stakeholders across Product, Operations, and Engineering to translate business challenges into analytical solutions.
• Design and manage experimentation frameworks (A/B testing, causal inference) to validate strategic initiatives.
• Build robust data pipelines and collaborate with engineering teams to ensure scalable, reliable model deployment.
• Create and maintain frameworks to track and improve key business metrics.
• Maintain high data quality standards and ensure integrity across all analyses and systems.
• Mentor and coach junior data scientists, fostering a culture of excellence and continuous learning.
• Communicate complex insights clearly to non-technical stakeholders, driving alignment and action across teams.

Senior Data Scientist

Backend Engineer

• Design, build and maintain features and improvements on our APIs, services, and systems.
• Solve technical problems of different scopes and complexity, including performance improvements
• Debug and fix production issues across services
• Collaborate with Product Management and other stakeholders (Frontend, UX, etc.) to maintain a high bar for quality in a fast-paced, iterative environment
• Work with engineers across the company to build and maintain new features at a large scale.
• Recognise impediments to our efficiency as a team ("technical debt"), propose and implement solutions, including implementing better standards, tooling, and processes

Senior Mobile Engineer

Operations Associate

Zonal Manager

Assistant Zonal Manager

Senior Data Scientist

Senior Backend Engineer