Implementation Specialist

Choozle

Implementation Specialist managing client onboarding and training for Choozle's digital advertising platform. Focusing on client satisfaction and successful adoption of the programmatic advertising tools.

Posted 5/9/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $70,000 - $75,000 per yearWebsite

About the role

Key responsibilities & impact

Own the initial experience for all new clients, including platform onboarding, implementation, training, and increasing initial adoption to improve long-term retention and client satisfaction.
Develop and deliver engaging training programs for clients, covering various aspects and capabilities of the Choozle platform.
Customize onboarding processes based on clients' specific goals, objectives, and skill levels.
Provide hands-on guidance to clients in setting up their accounts, navigating the platform, and configuring campaigns to ensure client comfort and success.
Facilitate clear communication and workflows between project team members, including sales and account teams, to ensure timely deliverables.
Maintain expertise on all Choozle features, product enhancements, and industry trends to ensure training content reflects the latest features and best practices.
Create instructional materials, tutorials, and documentation to support the learning process.
Troubleshoot issues, provide solutions, and offer proactive recommendations to enhance programmatic campaign performance.
Gather client feedback to understand their experience and identify areas for improvement in onboarding and training processes.
Work closely with sales, account, and product development teams to communicate client needs and feedback, contributing to continuous platform improvement and client relationships.

Requirements

What you’ll need

Proven experience in client onboarding, training or customer education roles within AdTech, Programmatic Advertising, or similar industries.
Excellent communication and presentation skills, with the ability to convey complex information clearly.
Client-focused mindset with a passion for helping clients achieve success.
Ability to thrive in a fast-paced environment and stay updated on industry trends.
Comfortable collaborating across multiple departments in a deadline-driven environment.
Active team player, self-starter, and multitasker who can quickly adjust priorities.

Benefits

Comp & perks

Company Equity
$100 Monthly Wellness Stipend
$200 Work From Home Stipend
Self-Managed Time Off
Paid Parental Leave
12 Paid Holidays
401k Contribution/Match (3%)
$2,000 Employee Referral Bonus
Medical HSA Employer Paid At 100%
Employer contributions into HSA account
Medical PPO & Dental Employer Paid At 90%
Employer Covers Up To 50k Of Life Insurance Upgraded Options, & Voluntary Additional Life Plans Available.
Employer Paid Long Term Disability Provided.
Employer Provided Employee Assistance Program (EAP)
70% Of Dependent Premiums Covered.
3 days of paid volunteering
Paid leave for miscarriage and/or abortion
Work-Life Balance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

client onboardingtraining programscampaign configurationtroubleshootingprogrammatic advertisingAdTechdocumentation creationclient feedback analysisplatform implementationfeature expertise

Soft Skills

communication skillspresentation skillsclient-focused mindsetcollaborationmultitaskingself-starteradaptabilityteam playerproblem-solvingtime management