Choozle

Implementation Specialist

• Own the initial experience for all new clients, including platform onboarding, implementation, training, and increasing initial adoption to improve long-term retention and client satisfaction.
• Develop and deliver engaging training programs for clients, covering various aspects and capabilities of the Choozle platform.
• Customize onboarding processes based on clients' specific goals, objectives, and skill levels.
• Provide hands-on guidance to clients in setting up their accounts, navigating the platform, and configuring campaigns to ensure client comfort and success.
• Facilitate clear communication and workflows between project team members, including sales and account teams, to ensure timely deliverables.
• Maintain expertise on all Choozle features, product enhancements, and industry trends to ensure training content reflects the latest features and best practices.
• Create instructional materials, tutorials, and documentation to support the learning process.
• Troubleshoot issues, provide solutions, and offer proactive recommendations to enhance programmatic campaign performance.
• Gather client feedback to understand their experience and identify areas for improvement in onboarding and training processes.
• Work closely with sales, account, and product development teams to communicate client needs and feedback, contributing to continuous platform improvement and client relationships.