Choose New Jersey, Inc.

Customer Support

• Respond to all user inquiries (in-app messages, emails)
• Provide quick and accurate answers to their questions
• Ensure the best possible purchasing experience on our app
• Serve as the point of contact between our brand and our thousands of users
• Understand customer requests and provide appropriate solutions
• Inform customers about any questions regarding the app functionality, our product catalog, and the status of their orders
• Identify and analyze recurring customer issues and contribute to implementing solutions to reduce them
• Prioritize customer requests based on urgency and importance
• Escalate customer issues or suggestions to the relevant teams
• Proactively propose improvements to in-app content related to the customer experience

Freelance Customer Care Agent