Customer Care Associate – Multilingual

Choco

Customer Care Associate handling customer issues in French and Spanish markets. Ensuring fast, reliable support to food distributors with operational complexities.

Posted 5/15/2026full-timeParis • 🇫🇷 FranceJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Own customer issues from first contact through resolution across French and Spanish-speaking markets.
Build and deliver fast, reliable support workflows used by distributors in day-to-day operations.
Work through messy, time-sensitive issues (order errors, blocked accounts, product problems) to keep operations running smoothly.
Make decisions that directly impact customer satisfaction, retention, and order flow continuity.
Improve support quality by identifying patterns in recurring issues and driving root-cause fixes.
Take responsibility for clear escalation and coordination with internal teams when needed.
Collaborate with external support agents and internal teams to maintain high-quality service standards.

Requirements

What you’ll need

2+ years of experience in customer support or operations in fast-paced, tech-enabled environments, with a track record of owning outcomes.
Comfort operating across multiple tools and stakeholders in ambiguity and high-pressure situations.
Strong judgment in prioritization and real-time problem solving.
Accountability when things go wrong and the drive to resolve issues fully.
Fluency in French, Spanish, and English (C1+ written and spoken).

Benefits

Comp & perks

Work on digitalizing core operating systems for food distributors, automating orders, sales and payments in a system that still largely runs on calls and spreadsheets.
Work with an AI product with proven product–market fit, already embedded in distributor workflows and directly affecting order accuracy, speed, and margins.
Join a global team across 6 countries and 40+ nationalities, building a company that has raised $300M+ and reached unicorn status (~$1.2B valuation) with the ambition to define this category end-to-end.
In return, you get real ownership, equity, and the support to do your best work, including competitive compensation, health and wellbeing support, and long-term benefits like a sabbatical (all localized by office).

ATS Keywords

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Soft Skills

customer supportproblem solvingprioritizationaccountabilityjudgmentcollaborationcommunication