Support Engineer

• Provides excellent IT support to employees by fulfilling requests and troubleshooting intermediate issues both remotely and onsite
• Provides guidance to employees in a user-friendly, professional manner and may include one-on-one training as needed
• Resolves and addresses issues related to windows PC’s, security authentication, Mac’s, mobile devices, virus/malware removal
• Documents work performed in JIRA system using a prescriptive and detailed KCS methodology
• Makes recommendations to improve current troubleshooting approaches and request processes by documenting work using KCS methodology
• Proactively identifies and escalates issues based on observed trends to the team and members of management

Technical Support Intern

Technical Support