Technical Support Intern
Chobani
internship
Posted on:
Location Type: Office
Location: New Berlin • New York • 🇺🇸 United States
Visit company websiteJob Level
Entry Level
About the role
- Provide excellent IT support to employees
- Fulfill requests and troubleshoot intermediate issues both remotely and onsite
- Provide guidance to employees in a user-friendly, professional manner
- Resolve and address issues related to windows PC’s, security authentication
- Document work performed in JIRA system using a prescriptive and detailed KCS methodology
- Make recommendations to improve current troubleshooting approaches and request processes
- Proactively identify and escalate issues based on observed trends
Requirements
- Pursuing or recently completed a degree in Computer Science, Information Technology, or a related field
- 0-2 years of related IT/tech systems experience
- Ability to work independently in a fast-paced environment
- Strong interpersonal skills, a team focus, and the ability to work in cross-functional teams
- Effectively prioritize and execute tasks conforming to shifting priorities, demands and timelines
- Must display a passion for the Chobani brand
- Must possess a strong work ethic, and be an enthusiastic team player
Benefits
- medical, dental, vision coverage
- disability insurance
- health savings account
- flexible spending accounts
- tuition reimbursement
- 401k match of 100% on up to 5% of eligible pay
- fertility and childcare assistance
- 12 weeks of parental leave at full pay
- wellness resources including employee assistance program and fitness discounts
- starting at 70 hours of paid time off
- 11 holidays
- paid volunteer time off
- military service leave
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
IT supporttroubleshootingWindows PCsecurity authenticationJIRAKCS methodology
Soft skills
interpersonal skillsteam focusindependent workability to prioritizeenthusiastic team player