Technical Support Intern
Chobani
internship
Posted on:
Location Type: Office
Location: Twin Falls • Idaho • 🇺🇸 United States
Visit company websiteJob Level
Entry Level
About the role
- Provides excellent IT support to employees by fulfilling requests and troubleshooting intermediate issues both remotely and onsite
- Provides guidance to employees in a user-friendly, professional manner and may include one-on-one training as needed
- Resolves and addresses issues related to windows PC’s, security authentication, Mac’s, mobile devices, virus/malware removal
- Documents work performed in JIRA system using a prescriptive and detailed KCS methodology
- Makes recommendations to improve current troubleshooting approaches and request processes by documenting work using KCS methodology
- Proactively identifies and escalates issues based on observed trends to the team and members of management
Requirements
- Pursuing or recently completed a degree in Computer Science, Information Technology, or a related field
- 0-2 years of related IT/tech systems experience
- Ability to work independently in a fast-paced environment
- Strong interpersonal skills, a team focus, and the ability to work in cross-functional teams
- Effectively prioritize and execute tasks conforming to shifting priorities, demands and timelines
- Must display a passion for the Chobani brand
- Must possess a strong work ethic, and be an enthusiastic team player
Benefits
- medical, dental, vision coverage
- disability insurance
- health savings account
- flexible spending accounts
- tuition reimbursement
- 401k match of 100% on up to 5% of eligible pay
- fertility and childcare assistance
- 12 weeks of parental leave at full pay after six months of continuous employment
- wellness resources including employee assistance program
- fitness discounts
- wellness reimbursement
- on-site gym access (certain locations)
- starting at 70 hours of paid time off
- 11 holidays
- paid volunteer time off
- military service leave
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
IT supporttroubleshootingvirus removalmalware removalsecurity authenticationWindows PCMacmobile devicesKCS methodologyJIRA
Soft skills
interpersonal skillsteam focusindependent workcross-functional teamworktask prioritizationexecution under shifting prioritiesstrong work ethicenthusiastic team player