Bilingual Legal Intake Specialist, English & Spanish

Chisholm Chisholm & Kilpatrick LTD

Bilingual Legal Intake Specialist at a law firm supporting disabled veterans and families. Conducting client interviews and managing intake processes with empathetic communication.

Posted 5/1/2026full-timeRemote • Colorado, Connecticut, Florida, Massachusetts, New Jersey, Rhode Island, South Carolina, Texas, Utah • 🇺🇸 United StatesJunior💰 $20 per hourWebsite

About the role

Key responsibilities & impact

Establish the firm’s relationship with qualified potential clients by conducting interviews via telephone
Serve as point of contact for potential clients throughout the intake process
Manage large amounts of inbound and outbound calls in a timely manner
Clear, concise, and accurate written and verbal communication
Following communication “scripts” when handling different topics
Learn about CCK’s practice areas and become conversant with the legal issues facing our clients
Demonstrate empathy to potential clients and put them at ease during their difficult time
Provide detailed written summaries about potential clients’ needs to attorneys
Request and review all necessary documents from potential clients

Requirements

What you’ll need

High School Degree required; Bachelor’s degree preferred
Fluency in both English and Spanish
Minimum one year of customer service experience with a high call volume
Minimum one year of high-volume phone/customer service experience
Ability to make or receive calls for a minimum of 6-8 hours per day
Excellent verbal communication skills and professional telephone etiquette
Capability to make sound judgments and decisions
Proficient in Microsoft Office Suite
Strong multitasking skills
Ability to work in a fast-paced, constantly changing, and challenging call center environment

Benefits

Comp & perks

Medical, dental, and vision insurance (including options for employer-paid medical insurance for the employee!)
Gym membership reimbursement
15 days of PTO (increasing over time)
12 paid company holidays in 2026
401k matching
Paid Parental Leave

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer servicecall managementdocument reviewwritten communicationverbal communicationmultitaskingtelephone etiquettedecision makingMicrosoft Office Suitebilingual (English and Spanish)

Soft Skills

empathyinterpersonal skillsorganizational skillsadaptabilitysound judgmentcommunication skillsproblem-solvingtime managementactive listeningrelationship building

Certifications

High School DegreeBachelor’s degree (preferred)