Chinese American Service League

CIS Legal Service Counselor I

Chinese American Service League

full-time

Posted on:

Location Type: Office

Location: Chicago • Illinois • United States

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Salary

💰 $40,000 - $42,000 per year

About the role

  • Provide clients with accurate information about USCIS application procedures, ensuring compliance with legal standards without providing legal interpretation.
  • Assist clients in completing immigration forms based on their provided information, avoiding legal advice on form responses.
  • Collect and verify supporting documents for client applications, ensuring completeness and accuracy.
  • Monitor and follow up on clients' application statuses, providing timely updates and assistance as needed.
  • Refer clients to appropriate programs, both within and outside the agency, for specialized support.
  • Direct clients to the agency’s DOJ-accredited representatives for legal services when necessary.

Requirements

  • Associate degree with at least 4 years of working experience, or
  • High School diploma or GED equivalent is required with at least 5 years of related working experience.
  • Strong interest in working with clients of all ages, demonstrating empathy and cultural sensitivity
  • Bilingual proficiency in spoken and written English and Chinese (Cantonese preferred, Mandarin and/or Toishanese a plus), Spanish a plus
  • Demonstrates flexibility and adaptability in a dynamic environment, with the ability to adjust to changing client needs and program requirements.
  • Strong problem-solving skills, with the ability to think critically and find creative solutions to client challenges and service delivery obstacles.
  • Basic computer proficiency, including Microsoft 365 (Word, Excel), data entry and web navigation
  • Basic end-user level understanding and experience with Salesforce is a plus.
Benefits
  • Medical, Dental, and Vision Coverage
  • Retirement Plan
  • Generous Paid Time Off (PTO)
  • 11+ Paid Holidays, including Lunar New Year and Juneteenth
  • Flexible Spending Account (FSA) & Health Savings Account (HSA)
  • Life Insurance, AD&D, and Disability Coverage
  • Voluntary Worksite Benefits and Pet Insurance
  • Commuter Benefits
  • Employee Assistance Program (EAP) for you and your household
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
immigration forms completiondocument verificationapplication monitoringclient assistanceproblem-solvingdata entryweb navigation
Soft Skills
empathycultural sensitivityflexibilityadaptabilitycritical thinkingcreativity