Housing Counselor, I
Chinese American Service League
full-time
Posted on:
Location Type: Hybrid
Location: Chinatown • Illinois • United States
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Salary
💰 $40,000 - $42,000 per year
About the role
- Conduct individual counseling sessions, providing guidance on pre-purchase, post-purchase, rental, foreclosure prevention, and financial education to support clients in achieving their housing and financial goals.
- Apply for subsidized housing, rental or mortgage assistance, small accessible repairs for seniors, and property tax exemptions on behalf of clients.
- Offer ongoing follow-up and advice to clients every 30 days or as needed, ensuring continuous support until goals are achieved.
- Close cases promptly after counseling sessions are complete, ensuring a smooth transition for clients.
- Organize, implement, and lead housing and financial literacy workshops and seminars on topics including pre-purchase, post-purchase, rental, foreclosure prevention, and fair housing.
- Establish contacts with community partners to collaborate on workshops and expand the program’s reach.
- Design promotional materials and utilize social media and other channels to recruit clients and raise awareness of available services.
- Maintain accurate physical files and system records in platforms such as Counselor Max, ECM, and Salesforce.
- Handle inquiries related to housing over the phone, via email, and in person, providing timely and accurate information.
- Prepare monthly and quarterly reports for related programs as needed, supporting program evaluation and continuous improvement.
- Participate in ongoing professional development, attending at least 8 hours of job-related training annually to stay current with housing and financial literacy best practices.
- Continue training to apply new knowledge and skills to tasks assigned by the Housing Coordinator, including online and out-of-state training opportunities within program requirements and budget.
- Engage in outreach and marketing efforts to diverse neighborhoods to recruit clients and promote housing and financial assistance services.
- Assist clients with completing applications and interpreting or translating letters and documents as required.
- Contribute to additional responsibilities as needed to support the Adult Service department’s initiatives and overall organizational goals, ensuring flexibility and alignment with CASL’s evolving needs.
Requirements
- Associate degree with at least 4 years of working experience, or High School diploma or equivalent with at least 5 years of related working experience.
- Strong interest in working with clients of all ages, demonstrating empathy and cultural sensitivity
- Bilingual proficiency in spoken and written English and Cantonese required, Mandarin a plus
- Demonstrates flexibility and adaptability in a dynamic environment, with the ability to adjust to changing client needs and program requirements.
- Strong problem-solving skills, with the ability to think critically and find creative solutions to client challenges and service delivery obstacles.
- Basic computer proficiency, including Microsoft 365 (Word, Excel), data entry and web navigation
- Basic end-user level understanding and experience with Salesforce is a plus.
Benefits
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Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
counselingfinancial educationhousing assistanceapplication processingreport preparationworkshop facilitationoutreachproblem-solvingdata entrybilingual communication
Soft Skills
empathycultural sensitivityflexibilityadaptabilitycritical thinkingcreativityclient supportcommunicationorganizational skillsteam collaboration
Certifications
Associate degreeHigh School diploma or equivalent