Chime

Operations

We are looking for a strategic and results-oriented Manager of Vendor Strategy and Partnerships to lead our initiatives in optimizing vendor relationships and enhancing partnership capabilities.
In this role, you’ll coach, inspire and develop your team of program managers, prioritize and manage projects, deep dive trends to understand root causes and build our perspectives on our member and service experience. You will develop a forward looking strategy for how your support model evolves to drive value in every member interaction and work cross functionally to bring that strategy to life.
You and your team will obsess over continuous improvement. You will work directly to influence key leaders in our product, process and strategy teams to improve the here and now while building our strategy for the future.
The base salary offered for this role and level of experience will begin at $146,610 and up to $207,700. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.
Strategic Planning: Develop and implement a comprehensive vendor strategy that aligns with the company’s goals and objectives, ensuring long-term value creation.
Relationship Management: Build and maintain strong relationships with key vendors, fostering collaboration to drive mutual success and innovation.
Performance Evaluation: Monitor and analyze vendor performance metrics, identifying areas for improvement and implementing corrective actions as needed.
Negotiation: Lead contract negotiations with vendors, ensuring favorable terms and compliance with organizational standards.
Market Analysis: Conduct market research to identify potential vendors, evaluate industry trends, and assess competitive positioning.
Operational Excellence: Drive initiatives focused on operational excellence to enhance member experience and ensure compliance with regulatory requirements.
Cross-Functional Collaboration: Work closely with internal teams, including procurement, operations, and finance, to ensure alignment and effective execution of vendor strategies.
Leadership and Influence: Lead multiple teams and influence stakeholders without direct authority, demonstrating creativity and a detail-oriented approach to deliver results with execution rigor.
Risk Management: Identify and mitigate risks related to vendor partnerships, ensuring compliance with legal and regulatory requirements.
Reporting: Prepare and present strategic reports to senior management on vendor performance, partnership initiatives, and market insights.

Manager, Vendor Strategy and Operations

Compliance

• As the Operations Manager for the Executive & Regulatory Member Relations team, responsible for overseeing the day-to-day execution of complaint management processes, ensuring operational efficiency, service excellence, and regulatory compliance.
• Lead a team of specialists, partner closely with cross-functional teams, and play a key role in performance monitoring and process improvement.
• Provide daily operational oversight and guidance to complaint specialists, ensuring SLA adherence, process consistency, and high-quality member interactions.
• Hire, coach, and develop top talent while fostering a culture of inclusion, feedback, and performance.
• Partner with cross-functional teams (e.g., Legal, Compliance, Product, and Member Services) to resolve escalated issues and implement complaint-driven improvements.
• Analyze complaints data to identify trends and drive root cause analysis, presenting actionable insights to senior leadership and relevant stakeholders.
• Ensure accurate documentation and resolution of complaints in compliance with regulatory and internal standards.
• Collaborate with analysts/program managers to identify opportunities to scale processes, reduce manual work, and implement automation or tooling enhancements.

Manager, Member Relations – Executive and Regulatory

Manager

• Own and maintain a centralized, single source of truth for business metrics and KPIs by driving clear documentation, robust change management practices, and cross-functional alignment with senior leadership.
• Establish and uphold reporting and documentation hygiene by enforcing standards for accuracy, consistency, version control, and accessibility across all business metrics and KPI definitions.
• Take ownership of Looker dashboards and LookML development to ensure data accuracy, maintain semantic layer integrity, and enforce compliance with standardized, scalable, and efficient modeling practices.
• Continuously enhance the design and usability of data visualizations—optimizing the look and feel of dashboards to improve clarity, accessibility, and actionable insights that empower business owners to make informed decisions.
• Regularly communicate associated outcomes and insights to various team members at all levels, including senior management to help guide strategic decisions for improvement
• Collaborate with Infrastructure and Data Engineering partners to ensure upstream decisions are empowering effective downstream reporting and insights.

Manager, Vendor Strategy and Operations

Manager, Member Relations – Executive and Regulatory

Manager, Reporting