Chime

Senior Content Strategist

Chime

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $116,000 - $160,000 per year

Job Level

Senior

About the role

  • Act as a strategic partner in shaping content direction and scaling content creation, including developing and writing content that aligns with our content strategies.
  • Explain complex product and policy concepts in simple, jargon-free language.
  • Find the most effective ways to convey information, educate members and agents, and reinforce learning.
  • Lead with data and insights to identify opportunities, shape strategy, and continuously improve content.
  • Proactively synthesize research and feedback into scalable, strategic solutions aligned with business goals.
  • Navigate ambiguity and shifting priorities with independent, strategic thinking and strong execution.
  • Manage key projects related to product, policy, and process launches.
  • Leverage LLMs and generative AI tools to drive improvements in content creation, quality, and operational efficiency at scale.

Requirements

  • 5+ years of experience in one or more of these areas: help and support content, product or content operations, or technical writing.
  • Strong verbal and written communication skills and a track record of success with internal and external stakeholders.
  • Experience defining, tracking, and reporting on content metrics and providing data-driven analysis.
  • Experience working with CRM tools (like Zendesk or Salesforce), content management systems, LLMs or generative AI tools, and Google Workspace.
  • Previous experience working with vendors, BPO partners, or writing contractors is a plus.
  • Willingness to travel domestically and internationally 2–3 times a year is a plus.
Benefits
  • 401k match
  • great medical, dental, vision, life, and disability benefits
  • Generous vacation policy and company-wide Chime Days, bonus company-wide paid days off
  • 1% of your time off to support local community organizations of your choice
  • Annual wellness stipend to use towards eligible wellness related expenses
  • Up to 24 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents
  • Access to Maven, a family planning tool, with $15k lifetime reimbursement for egg freezing, fertility treatments, adoption, and more.
  • In-person and virtual events to connect with your fellow Chimers
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
content creationtechnical writingdata analysiscontent metrics trackingstrategic content developmentproject management
Soft Skills
verbal communicationwritten communicationstrategic thinkingindependent executionadaptability