Chime

Insights Analyst – Dispute Experience

Chime

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Salary

💰 $140,670 - $195,400 per year

Job Level

Mid-LevelSenior

Tech Stack

PythonSQL

About the role

  • Translate complex data signals into root-cause narratives and actionable operational or product recommendations.
  • Define success metrics, KPIs, monitoring frameworks, and develop predictive analytics mechanisms for Disputes and Fraud Ops.
  • Build enhanced metric and KPI frameworks that help identify emerging trends, performance shifts, and anomalies across Fraud Ops and Dispute Ops.
  • Conduct in-depth workflow and lifecycle analyses—such as examining interaction patterns, segment behaviors, and before/after performance changes—to identify friction points, root causes, and opportunities to improve Trust & Safety processes.
  • Partner with Product, Engineering, Fraud Strategy, and Ops to evaluate and improve AI-enabled workflows, including automated decisioning, classification models, and agent augmentation tools.
  • Analyze model outputs, false positives/negatives, and decision accuracy to recommend enhancements.
  • Measure operational and member impact of automation changes and support the design of new AI features (e.g., routing logic, contact summarization, anomaly detection).
  • Design and evaluate A/B tests, policy changes, rule deployments, workflow adjustments, and operational interventions.
  • Surface statistically robust insights to inform go/no-go decisions and rollout strategies.
  • Develop sizing models that quantify the operational, financial, and member impact of proposed policy, workflow, or automation changes, providing clear forecasts that support data-driven rollout decisions.
  • Create concise, executive-level summaries that distill investigations into clear narratives with quantified impacts and recommended next steps.
  • Present Trust & Safety insights to senior leadership across Operations, Risk, Product, and Engineering.
  • Work closely with Operations, Risk, Product, and Engineering to ensure shared understanding of problems and alignment on solutions.
  • Proactively communicate progress, updates, timelines, and risks across stakeholders.
  • Help drive clarity in ambiguous environments, especially during live issues and emerging operational events.

Requirements

  • Bachelor’s degree in a quantitative field (Statistics, Data Science, Economics, Mathematics, Computer Science, Engineering).
  • 5+ years in analytics, ideally in Trust & Safety, Fraud, Risk, or Support Operations. Advanced SQL skills (complex joins, window functions, CTEs).
  • Proficiency in Python or R for experimentation, modeling, and data analysis.
  • Strong understanding of statistics, causal inference, experiment design, and anomaly detection.
  • Experience analyzing automation systems, risk models, or ML-driven workflows is a plus.
  • Experience with BI tools such as Looker or Mode.
Benefits
  • Competitive salary based on experience
  • 401k match plus great medical, dental, vision, life, and disability benefits
  • Generous vacation policy and company-wide Chime Days, bonus company-wide paid days off
  • 1% of your time off to support local community organizations of your choice
  • Annual wellness stipend to use towards eligible wellness related expenses
  • Up to 24 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents
  • Access to Maven, a family planning tool, with $15k lifetime reimbursement for egg freezing, fertility treatments, adoption, and more.
  • In-person and virtual events to connect with your fellow Chimers—think cooking classes, guided meditations, music festivals, mixology classes, paint nights, etc., and delicious snack boxes

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
SQLPythonRstatisticscausal inferenceexperiment designanomaly detectiondata analysispredictive analyticsworkflow analysis
Soft skills
communicationproblem-solvingcollaborationanalytical thinkingproactive communicationclarity in ambiguitypresentation skillsstakeholder managementleadershipadaptability