Digital Account Manager – PPC, SEO

CHILI

Digital Account Manager overseeing a portfolio of clients in digital marketing at Chili Digital. Leading multidisciplinary squads and managing performance while ensuring client satisfaction.

Posted 7/1/2026full-timeSão Paulo • 🇧🇷 BrazilJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Own the full performance and health of your client portfolio.
Be responsible for retention, upsells, cross-sells, and expansion opportunities.
Identify risks early and proactively act to prevent churn.
Partner with Sales and Leadership on renewals, scope changes, and growth opportunities.
Ensure the portfolio grows sustainably, not at the expense of delivery quality or margins.
Act as the single point of accountability for all client communication.
Lead monthly reviews, strategic calls, quarterly planning, and performance deep dives.
Manage difficult conversations, expectations, feedback, and escalations confidently.
Translate business objectives into clear strategies and execution plans.
Represent Chili as a senior strategic partner, not a vendor.
Lead and manage your full squad (SEO, PPC, Content, CRO, BI).
Conduct 1:1s, performance reviews, KPI tracking, and development planning.
Ensure team members understand priorities, standards, and expectations.
Identify skill gaps and coordinate training, certifications, and coaching plans.
Participate in hiring decisions and performance-based team changes when needed.
Drive accountability while maintaining a high-performance, healthy team culture.
Own all timelines, milestones, and quality standards for your portfolio.
Ensure campaigns and projects are delivered on time, on scope, and at Chili quality level.
Use ClickUp (or equivalent) to manage workflows, dependencies, and visibility.
Ensure SOPs are followed and improved when gaps are identified.
Balance speed and quality in a fast-paced, multi-client environment.
Understand performance across SEO, Paid Media, CRO, and funnels at a strategic level.
Use data to guide decisions, prioritization, and client conversations.
Ensure reporting is clear, honest, and tied to business outcomes.
Work closely with BI to improve dashboards, transparency, and insights.

Requirements

What you’ll need

2+ years in a senior Account Manager, Client Partner, or Client Services role (agency experience required).
Strong understanding of SEO, Paid Media (Google, Meta), CRO, and funnel strategy.
Proven experience managing client portfolios with revenue responsibility.
Demonstrated people leadership experience (1:1s, performance reviews, development plans).
Experience with project management tools (ClickUp preferred; Asana, Monday, Trello acceptable).
Strong commercial mindset with experience in upselling, cross-selling, and value positioning.
Advanced English (mandatory) — daily communication with international clients.
Excellent communication, negotiation, and stakeholder management skills.
Highly organised, resilient, and able to perform under pressure.
Comfortable multitasking and making decisions in a fast-moving environment.

Benefits

Comp & perks

Competitive compensation package.
High autonomy and visibility with leadership.
Direct influence over team structure, tools, and portfolio strategy.
Continuous training in leadership, performance marketing, and client services.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SEOPaid MediaCROFunnel StrategyClient RetentionUpsellingCross-SellingRevenue ResponsibilityKPI TrackingData-Driven Decision Making

Soft Skills

Excellent CommunicationNegotiation SkillsStakeholder ManagementOrganizational SkillsResilience